[Remote] Vice President Technical Operations

Note: The job is a remote job and is open to candidates in USA. Our client is seeking a Vice President of Technical Operations to scale the company’s technical execution model, improve delivery predictability, and strengthen reliability across engineering, infrastructure, and product operations. This role is ideal for a senior leader who can build scalable operating systems, drive cross-functional technical programs, and ensure teams ship critical initiatives with clarity, speed, and quality. Responsibilities • Establish and run the technical operating cadence (OKRs, QBRs, weekly execution reviews, planning cycles, release readiness) • Drive alignment across Engineering, Product, Security, and Support on priorities, sequencing, resourcing, and dependencies • Lead cross-functional technical initiatives and remove execution bottlenecks across teams • Define and operationalize technical KPIs and dashboards (availability/SLOs, incident trends, release frequency, cycle time, defect rates, on-call health) • Drive data-driven decision-making, accountability, and continuous improvement across delivery and operations • Build strong incident management and postmortem practices that improve system resilience and team learning • Standardize and optimize core technical workflows (SDLC, change management, release management, environment management, incident response) • Implement tooling and automation to improve speed, quality, and observability (CI/CD hygiene, monitoring, alerting, runbooks) • Improve customer experience through better production stability, faster recovery, and consistent delivery handoffs • Partner with Engineering leadership on org design, capacity planning, and execution strategy • Align with Security/Compliance on operational readiness, controls, and audit-friendly practices as needed • Partner with Customer Success / Support Ops to strengthen escalation paths, SLAs, and incident communications Skills • 12–18+ years in technical operations, engineering operations, SRE/infra leadership, technical program leadership, or related roles; 5+ years leading teams • Proven experience scaling delivery and operational systems in high-growth environments • Strong program leadership, operating cadences, KPI frameworks, and change management experience • Familiarity with modern engineering toolchains and operational ecosystems (incident tooling, monitoring/observability, CI/CD, ticketing, CRM/support platforms) • Experience in SaaS operations, multi-team delivery leadership, global/remote execution, and/or operating in regulated environments • Background partnering deeply with Engineering/SRE/Platform leaders on reliability and delivery transformation Company Overview • Financial Services It was founded in 2016, and is headquartered in US, with a workforce of 10001+ employees. Its website is . Apply tot his job