[Remote] Total Loss Specialist

Note: The job is a remote job and is open to candidates in USA. Exeter Finance is committed to helping customers find the right financing for their next vehicle purchase. The Total Loss Specialist will be responsible for monitoring, reviewing, and processing Total Loss and Insurance Repair accounts in accordance with regulations and service levels, while also managing high volume calls related to these processes. Responsibilities Handle and process assigned volume within Total Loss and Insurance Repair processes for appropriate handling within established SLA, policy and procedures Service Potential and Actual Total Loss and Insurance Repair calls within established call handling and correspondence requirements Complete end to end Total Loss and Insurance Repair functions with accuracy and in compliance with regulations, policy and procedure Assist other departments as well as Total Loss and Insurance Repair vendors as needed Other duties as assigned Skills High school diploma or equivalent One (1) year of experience in servicing center environment Aptitude to evaluate and assess information and demonstrate sound business decision making ability Basic math skills required to calculate overall company cost benefit analysis including Insurance claims Detail oriented with a keen focus on accuracy and all aspects surrounding Loss Mitigation Ability to work in a production, goal, and quality based environment Established verbal and written communication skills Working knowledge of Microsoft Office Suite, including Excel and Word Ability to maintain confidentiality Adaptable to changes within a face paced environment Experience within auto finance industry Experience in Total Loss and/or Insurance Repair processes Knowledge of Total Loss, Insurance Repair and/or Insurance regulations, requirements and structure General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA) Company Overview Exeter Finance is a finance company that deals with automotive financial services. It was founded in 2006, and is headquartered in Irving, Texas, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Exeter Finance has a track record of offering H1B sponsorships, with 13 in 2025, 13 in 2024, 9 in 2023, 13 in 2022, 12 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.