Remote Technical Support and Customer Service Representative - Work from Home Opportunity with a Global Leader in Customer Experience Management

Introduction to Concentrix Webhelp Imagine being part of a forward-thinking global organization that prioritizes a people-first, inclusive culture and fosters a genuine sense of belonging among its employees. Concentrix Webhelp, a renowned leader in customer experience management, is committed to delivering exceptional customer experiences (CX) and tech-powered innovation to the world's best-known brands. With a diverse team of over 400,000 game-changers across 70 countries, we're dedicated to helping our clients improve their businesses while providing a supportive and inclusive work environment for our employees. Reimagine Your Career Are you looking for a career change that offers flexibility, growth opportunities, and a sense of purpose? As a Remote Technical Support and Customer Service Representative at Concentrix Webhelp, you'll have the chance to work from the comfort of your own home and be part of a dynamic team that's passionate about providing exceptional customer service experiences. Our company has been recognized as one of the World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth, and we're excited to welcome talented individuals like you to our team. Career Growth and Personal Development This remote work opportunity is designed to help you reimagine your career journey and develop valuable skills that will benefit you for years to come. At Concentrix Webhelp, we're committed to providing our employees with the training, technologies, and ongoing support they need to succeed. With a range of FREE Learning and Leadership Development programs, you'll have the opportunity to enhance your skills, knowledge, and career prospects. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth and development. Key Responsibilities Provide inbound customer support using a call flow guide to resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases to ensure efficient issue resolution Maintain broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables, with familiarity with iOS and/or MacOS, or comparable technology Offer additional products and/or services to customers, delivering expert customer experiences with a smile Be an amazing problem-solver, using strong problem-solving skills to ask probing questions and come to a resolution Your Qualifications To succeed as a Remote Technical Support and Customer Service Representative, you'll need to possess a strong focus on building customer relationships, excellent communication skills, and a genuine passion for delivering exceptional customer experiences. Other essential qualifications include: 1 year of customer service experience, with technical support experience preferred A high school diploma or GED A quiet, distraction-free environment to work from in your home Strong problem-solving skills with the ability to ask probing questions to come to a resolution Strong computer navigation skills and PC knowledge Proficiency in fast-paced multi-tasking and eagerness to learn new technologies A desktop or laptop to complete PC and internet testing, with a work computer provided depending on the position offered High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States or have a valid U.S. address for residence What's in it for You At Concentrix Webhelp, we're committed to investing in our people, infrastructure, and capabilities to ensure long-term success for both our teams and our customers. As a Remote Technical Support and Customer Service Representative, you'll be provided with: Paid training and performance-based incentives to help you succeed in your role Lucrative employee referral bonus opportunities to recognize your contributions to our team 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP) to support your well-being Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey and provide guidance and feedback Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support, to foster a sense of belonging and social responsibility Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more, to recognize our employees' hard work and dedication Reimagine the Best Version of You If you're excited about the opportunity to join a dynamic team of customer experience professionals and contribute to the success of our clients, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix Webhelp their employer of choice. Don't miss out on this chance to reimagine your career and develop a fulfilling and rewarding career path with a global leader in customer experience management. How to Apply To apply for this exciting opportunity, please click on the "Apply Job" link and follow the instructions to submit your application. We look forward to receiving your application and exploring how you can contribute to our team's success. Equal Employment Opportunity Concentrix Webhelp is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status. Reasonable Accommodation To request a reasonable accommodation, please click on the "Reasonable Accommodation" link and follow the instructions. We're committed to providing a supportive and inclusive work environment for all our employees. Conclusion Join Concentrix Webhelp as a Remote Technical Support and Customer Service Representative and embark on a rewarding career journey that offers flexibility, growth opportunities, and a sense of purpose. With our commitment to investing in our people, infrastructure, and capabilities, you'll have the chance to develop valuable skills, knowledge, and career prospects while contributing to the success of our clients. Apply today and discover why over 400,000 game-changers around the globe call Concentrix Webhelp their employer of choice. Apply for this job