[Remote] Technical Service Representative- Phoenix, AZ

Note: The job is a remote job and is open to candidates in USA. Pentair is a global company committed to improving lives and the environment through sustainable innovations. They are seeking a Technical Service Representative to provide quality support for pool and spa equipment issues, ensuring customer satisfaction through effective communication and problem resolution. Responsibilities Provide quality telephone and email support with a high degree of customer service, technical expertise and timeliness Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customers Demonstrate experience in problem resolution and technical problem identification Work independently and with team to solve support issues. Escalate issues to third level support and supervisor when necessary Resolves customer problems, disputes, and complaints in an efficient, professional manner and according to company policy Skills Provide quality telephone and email support with a high degree of customer service, technical expertise and timeliness Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customers Demonstrate experience in problem resolution and technical problem identification Work independently and with team to solve support issues. Escalate issues to third level support and supervisor when necessary Resolves customer problems, disputes, and complaints in an efficient, professional manner and according to company policy Understanding the customer support process using patience, compassion, and empathy Strong written and verbal skills are necessary for interacting with customers. Must be able to speak effectively with pool professionals Requires strong attention to detail, outstanding resourcefulness, flexibility and the ability to work independently as well as within a team setting Experience in technical product support (hands on, phone support, or other experience) is desired Technical experience related to design/diagnostics/repair of mechanical/electrical/hydraulic systems preferred Entry level knowledge of the 5 product groups within Pentair Pool High School Diploma required, associate's degree preferred Benefits Health benefits A generous 401(k) Employee stock purchase program Disability benefits Life insurance Critical illness insurance Accident insurance Parental leave Caregiver leave Tuition reimbursement Paid time off Wellness programs to encourage a healthy work/life balance Company Overview Pentair produces water disposal pumps, filter housings, valves, tanks, and commercial pool equipment. It was founded in 1966, and is headquartered in Twickenham, Richmond upon Thames, GBR, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Pentair has a track record of offering H1B sponsorships, with 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.