[Remote] Support Analyst

Note: The job is a remote job and is open to candidates in USA. Appriss Retail is a total retail loss solution provider that helps retailers enhance their operations through high-quality data. The Consumer Support Analyst serves as the primary contact for inquiries and disputes from retailers and consumers, ensuring effective resolution and maintaining customer service quality. Responsibilities Respond to retailer inquiries via telephone or email Resolve retailer concerns raised during installation, operation, maintenance, product application and/or compatibility matters Troubleshoot, repair, and ship devices Perform inventory for devices Download software, box and ship new devices for new stores Answer questions from retailers regarding consumer data Answer consumer calls and respond with appropriate script Handle retail activity report email and respond to consumers Manage consumer inquiry process Submit and close out consumer inquiries Other related duties as appropriate and required Skills High School diploma 1 or more years of customer service experience Detail oriented, able to multi-task Skilled with time management Proficient with Microsoft Word, Excel, and PowerPoint Excellent communications skills (written and verbal) to effectively communicate with audiences at all skill levels Able to effectively balance multiple priorities and stay organized Excellent interpersonal skills Jira/CRM knowledge Billingual Benefits Multiple medical plan options Dental and vision coverage Health savings and flexible spending accounts Paid parental leave Supplemental coverage for life’s unexpected moments Generous paid time off 401(k) with immediate vesting and company match Short- and long-term disability Free access to health and wellbeing resources such as Calm and Rocket Lawyer Learning and development opportunities Company Overview Appriss Retail is to help retailers realize the best consumer experience while maximizing profit. It was founded in 1994, and is headquartered in Irvine, California, USA, with a workforce of 51-200 employees. Its website is