[Remote] Senior Manager, Software Engineering – Personalization and ML Enablement

Note: The job is a remote job and is open to candidates in USA. Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. The Senior Engineering Manager will define the technical vision and lead a team focused on building ML-powered personalization systems that enhance borrower experiences and drive business outcomes. Responsibilities • Define and drive the multi-year technical roadmap for personalization and selection systems across Upstart’s servicing domain. • Build and scale a high-caliber team of engineers and ML practitioners that can deliver both infrastructure and ML models in production. • Launch ML-powered personalization models that adapt borrower experiences in real time, reducing delinquencies and increasing satisfaction. • Lead the development of experimentation platforms (e.g., A/B testing, bandits) that accelerate model iteration and feature evaluation. • Collaborate cross-functionally with Product, Data Science, and ML leadership to ensure alignment with borrower and business outcomes. • Embed fairness, explainability, and governance into all personalization efforts to ensure responsible AI practices at scale. • Establish clear metrics for model impact (e.g., lift, latency, precision/recall) and build observability practices for robust operations. Skills • 10+ years of software engineering experience, including 4+ years in people management roles. • Hands-on experience with ML systems, personalization engines, recommendation platforms, or experimentation infrastructure. • Deep technical understanding of machine learning fundamentals, data pipelines, and deploying models at scale. • Proven ability to hire and grow high-performing ML and engineering talent in fast-paced, ambiguous environments. • Strong strategic thinking with the ability to connect engineering efforts to business and borrower outcomes. • Effective communication skills and a track record of cross-functional leadership. • Experience with large-scale ML serving systems, online learning, or ranking/recommender systems. • Familiarity with experimentation methodologies such as multi-armed bandits or reinforcement learning. • Experience working with MLOps, data engineering, and applied ML research teams. • Awareness of ethical AI topics including fairness, explainability, and model governance. • Demonstrated success deploying ML systems in production environments serving millions of users. • Strong systems thinking approach to infrastructure that enables scale, reliability, and iteration. Benefits • Target bonuses • Equity compensation • Generous benefits packages (including medical, dental, vision, and 401k) Company Overview • Upstart (NASDAQ: UPST) is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. It was founded in 2012, and is headquartered in San Mateo, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship • Upstart has a track record of offering H1B sponsorships, with 48 in 2025, 70 in 2024, 85 in 2023, 85 in 2022, 42 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply tot his job