[Remote] Senior Manager, Fulfillment & Logistics

Note: The job is a remote job and is open to candidates in USA. Nanit is a high-growth baby tech company that is changing the way parents experience parenthood with advanced baby monitoring products. They are seeking a Senior Manager, Fulfillment & Logistics to oversee 3PL partnerships and ensure efficient logistics operations to support company growth. Responsibilities • Act as the primary liaison with our 3PL partner, managing daily operations, performance, and strategic alignment • Negotiate rate cards with fulfillment and transportation partners, identifying potential savings and evaluating the most cost effective way to fulfill our orders • Analyze fulfillment data and 3PL performance metrics; prepare regular reports for senior management on key KPIs (e.g., cost per order, on-time shipping, inventory accuracy) • Monitor and manage all D2C order fulfillment, ensuring SLAs (Service Level Agreements) for order processing, shipping, and delivery are consistently met • Proactively identify and resolve fulfillment and shipping issues, coordinating with the 3PL and carriers to minimize customer impact • Oversee and coordinate all inbound shipments from our overseas factories to the 3PL warehouse(s), ensuring timely receipt, documentation, and inventory accuracy • Manage all outbound bulk (B2B) shipments to our retail partners, ensuring strict compliance with retailer-specific routing guides and delivery windows • Partner with the planning team to manage inventory levels at the 3PL, supporting accurate forecasting and preventing stock-outs or excess inventory • Lead investigations into inventory discrepancies, shipment errors, and customer complaints related to fulfillment • Support the continuous improvement of fulfillment processes, EDI and system integrations (e.g., between NetSuite and the 3PL's WMS), and cost-reduction initiatives • Coordinate RMAs with our customer support team and ensure efficient and accurate transmission of return data across systems Skills • 7+ years of experience in logistics and fulfillment operations, with a strong emphasis on managing 3PL providers • Demonstrated success managing both D2C (e-commerce) fulfillment and B2B (retail) logistics, including deep familiarity with retailer compliance guides • Deep understanding of warehouse operations, inventory management, and transportation/freight logistics • Experience with international inbound logistics, including freight forwarding and customs processes • Strong analytical skills and high proficiency in Microsoft Excel and Google Sheets for data analysis and reporting • Experience with ERP systems (ideally NetSuite) and e-commerce platforms (ideally Shopify) • Exceptional attention to detail, problem-solving skills, and a proactive mindset to resolve issues • Clear, professional communication and relationship-building skills, with the ability to manage external partners (3PLs, carriers) effectively • Ability to work independently, prioritize tasks, and manage multiple projects simultaneously • Comfortable operating in a fast-paced, high-growth environment Benefits • Flexible PTO (we trust you to take the time you need) • Equity options so you can share in our growth • Paid parental leave for all new parents • Employee discounts on Nanit products • Work from home stipend • Monthly team events • Healthcare benefits • A 401(k) plan • Short-term and long-term disability coverage • Basic life insurance Company Overview • Nanit is a startup developing smart baby monitors and sleep tracker devices. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is Apply tot his job