[Remote] Seasonal, Client Relationship Professional

Note: The job is a remote job and is open to candidates in USA. H&R Block is a leader in tax preparation and financial services, seeking a Seasonal Client Relationship Professional. This role supports day-to-day operations and product testing, ensuring operational efficiency and high product standards. Responsibilities Assist in planning and executing operational procedures and workflows Monitor and track operational performance, identifying and resolving issues promptly Maintain accurate records, databases, and documentation for compliance and reporting Conduct functional, usability, and regression testing on products and features Perform daily sanity checks and assist in automated and manual testing processes Document test results, report defects, and collaborate with development teams for resolution Support user acceptance testing (UAT) and provide feedback for continuous improvement Collect and analyze operational and testing data to identify trends and improvement areas Prepare reports on KPIs, defect rates, and operational efficiency for management review Recommend process enhancements for both operations and testing workflows Other duties as assigned Skills 1–3 years of experience in operations or QA/testing roles Strong organizational and multitasking skills Familiarity with testing tools and frameworks Excellent communication and problem-solving abilities Proficiency in Microsoft Office and data analysis tools Technical proficiency in multi-user systems Customer service and/or internal Help Desk-type experience Demonstrated ability to multi-task in a high-activity environment Benefits Medical and prescription drug coverage H&R Block Retirement Savings Plan (401(k) Plan) Employee Assistance Program (virtual) fitness center programs Associate discount program Business Travel Accident Insurance Associate Tax Prep benefit Company Overview H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial. It was founded in 1955, and is headquartered in Kansas City, Missouri, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship H&R Block has a track record of offering H1B sponsorships, with 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.