[Remote] Remote Customer Support - Higher Education - Seasonal - 11/2025
Note: The job is a remote job and is open to candidates in USA. ModSquad is a company that partners with a leading educational services provider, supporting the college experience for over 6 million students across North America. They are seeking Customer Support Representatives to assist students, parents, and faculty through inbound calls and emails, ensuring they receive the support they need. Responsibilities • Help students, parents, and faculty get the support they need through inbound calls and emails. Skills • Computer must have at least 16 GB RAM • Internet must have a speed of 50 MBPS or more • A dedicated computer (Windows 10 or newer) • Wired internet connection (Ethernet) with at least 50 Mbps download speed • Willing to install ModSquad’s security software and 2FA app • Willing to install client admin tools • Access to a webcam or smartphone for photo verification • Customer Support pros with proven experience and a passion for service • Tech-savvy problem-solvers who can handle basic troubleshooting with ease • Campus culture enthusiasts who can bring the energy and identity of a school to life in every interaction • Detail-focused multitaskers who can juggle multiple apps without breaking a sweat • Zendesk experience Company Overview • ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services. It was founded in 2007, and is headquartered in Sacramento, California, USA, with a workforce of 10001+ employees. Its website is Apply tot his job