[Remote] Remote - Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Conduent is a company that delivers mission-critical services and solutions for Fortune 100 companies and governments. They are seeking a Customer Service Representative to act as the initial point of contact for inquiries related to the NJ Family Care Program, providing support to applicants and beneficiaries. Responsibilities Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles Accurately document enrollment requests, status changes, complaints, and grievances Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies Provide clear, complete, accurate, and objective information based on a full understanding of program requirements Skills Basic understanding of a call center environment in a customer service role and quality monitoring processes Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers Ability to problem solve through analysis and ongoing feedback Achieve results through knowledge, empathy, and commitment Ability to work with people of diverse backgrounds High School diploma or GED Background and drug screening required Benefits Paid Training Equipment Provided Full-time with Full Benefits Career Growth Opportunities PerkSpot- Employee discount program Full Benefit Options Health insurance coverage Voluntary dental and vision programs Life and disability insurance A retirement savings plan Paid holidays Paid time off (PTO) or vacation and/or sick time Company Overview Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. It was founded in 1998, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Conduent has a track record of offering H1B sponsorships, with 9 in 2025, 14 in 2024, 10 in 2023, 12 in 2022, 8 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.