[Remote] Project Manager (CRM, ServiceNow) (5278)

Note: The job is a remote job and is open to candidates in USA. NextPath Career Partners is currently seeking a Project Manager (CRM, ServiceNow) to join our client’s team. The role involves leading the transition of multiple ticketing systems to ServiceNow and managing project plans while ensuring effective communication with executive leaders. Responsibilities • Lead the end-to-end transition of multiple legacy ticketing systems to the ServiceNow platform by partnering with Service Delivery, IT Program, and ServiceNow Platform teams • Elicit, document, and translate business and technical requirements from system owners and users to ensure all necessary ServiceNow functionality is delivered • Develop, maintain, and manage detailed project plans using established project management tools, aligning cross-functional teams and tracking milestones, dependencies, and risks • Provide executive-level reporting and communication, including status updates, risk mitigation, metrics, and visual presentations to ensure transparency and successful delivery Skills • Background working with CRM systems and teams planning the transition of multiple ticketing systems to ServiceNow • Project Management skills eliciting requirements from multiple teams and structuring the information for the development partners and aligning team activities with IT Program management team to deliver cohesive results • Experience reporting status, risks, and metrics to Executive Level Leaders; creating presentations in PowerPoint to visually convey information • Use available project management tools to develop and keep up to date a detailed project plan of all activities needed to complete the transition Company Overview • NextPath Career Partners is a recruitment firm that provides targeted hiring solutions for companies. It was founded in 2018, and is headquartered in Orlando, Florida, USA, with a workforce of 11-50 employees. Its website is Apply tot his job Apply tot his job