[Remote] Program Coordinator, US

Note: The job is a remote job and is open to candidates in USA. Attentive is an AI marketing platform focused on 1:1 personalization, redefining the connection between brands and people. As a Program Coordinator, you'll work with major brands to execute optimized retention marketing strategies, collaborating with the Customer Success team to ensure customer success on the Attentive platform. Responsibilities Deliver Attentive Advantage Service offerings (Select Services or Recurring Advantage engagements), designed to drive value for our customers Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, and Reports in the Attentive UI Develop strong relationships with cross-functional team members and our customers Manage your assigned accounts in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform Provide creative solutions and execute swiftly keeping the industry's best practices in mind Translate customer feedback into specific product recommendations Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers Update internal workflows and documentation so that they remain as accurate as possible Skills 1-2 years of customer-facing experience in preferably a Customer Success, Support, or Agency role Prior experience with SaaS or E-Commerce platforms preferred Understanding of the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance) Motivated by helping others and derive satisfaction from being part of a team Understanding how the day to day work delivered by our team directly impacts our customers' progress towards their own goals Quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations Extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively Proactive and communicative, never shying away from a quick Slack, Zoom, or phone call Prior experience with SaaS or E-Commerce platforms Benefits Equity Benefits Company Overview Attentive is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions. It was founded in 2016, and is headquartered in Hoboken, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Attentive has a track record of offering H1B sponsorships, with 33 in 2025, 21 in 2024, 10 in 2023, 8 in 2022, 8 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.