[Remote] Platform Professional Services Consultant (Remote)

Note: The job is a remote job and is open to candidates in USA. CrowdStrike is a global leader in cybersecurity dedicated to stopping breaches and protecting organizations. They are seeking a Platform Professional Services Consultant to provide strategic support for the operationalization of the Falcon platform, ensuring customer success in managing security incidents. Responsibilities • Use your security knowledge and expertise of the Falcon Platform to drive all service objectives to completion and support all customer-related workflows • Produce and deliver service-defined kickoff and technical onboarding meetings, and periodic status updates with the customer • Support technical discussions pertaining to the Falcon platform, associated detections and preventions, and general service-related best practices aligned to the Platform Professional Services Operating Model • Serve as the liaison with other internal CrowdStrike stakeholders to ensure customer inquiries and operating requirements are fully resolved • Actively engage customers via virtual meeting, email, or case management system • Work with leadership to participate in activities to identify and improve service outcomes which align to CrowdStrike’s mission and strategic goals Skills • Customer Service: The most important aspect of our service is customer success and satisfaction. You must be passionate and take pride in driving our customers to align with best practice recommendations and ensuring all service-related objectives are met • Project Management: This is not a direct project management role, however, the experience and proficiencies of a good project manager are valuable to help ensure our customers success • Endpoint Technology: Experience operationalizing leading endpoint security technology and planning enterprise technology deployment is important for this role • Information Security: Experience advising customers on identified information security risks • Proficiency and experience with common Information Technology and Systems Management platforms (Active Directory/Group Policy, Citrix, SCCM, etc) • Proficiency and experience with cloud technology platforms and container workloads (AWS, GCP, Azure, Kubernetes, Docker, etc) • Proficiency creating and delivering customer-facing collateral using Microsoft Office (Word, Excel, and PowerPoint) • Experience with Windows, Linux, and Mac operating systems • Excellent communication skills - written and verbal • Existing experience operationalizing Falcon • Industry-related certifications Benefits • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe • Health insurance • 401k • Paid time off Company Overview • CrowdStrike is a cybersecurity technology firm that provides cloud-delivered protection for cloud workloads, identity, and data. It was founded in 2011, and is headquartered in Sunnyvale, California, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship • CrowdStrike has a track record of offering H1B sponsorships, with 116 in 2025, 62 in 2024, 91 in 2023, 60 in 2022, 49 in 2021, 22 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job