Remote Physical Therapist

Position Overview Fizio Health provides the leading remote physical therapy platform using AI and computer vision. We are seeking an Ohio-licensed Physical Therapist to join our team in a unique hybrid role that combines clinical expertise with customer success responsibilities. This position requires someone who can leverage their PT knowledge to work remotely with patients while at the same time ensuring exceptional client experience and support for our institutional and provider clients. Required Qualifications Clinical Requirements • Active Physical Therapy license in the state of Ohio with current good standing • Minimum of 3 years of experience practicing as a licensed Physical Therapist • Knowledge of evidence-based practice and current rehabilitation protocols Essential Qualities for Customer Success • Exceptional Communication Skills: Ability to translate complex medical concepts into clear, understandable language for diverse audiences • Empathy and Active Listening: Natural ability to understand customer needs, concerns, and goals while demonstrating genuine care and compassion • Problem-Solving Mindset: Creative and proactive approach to addressing customer challenges and finding solutions that align with both clinical best practices and business objectives • Relationship Building: Talent for establishing trust and rapport with customers, colleagues, and stakeholders at all levels • Adaptability: Comfortable switching between clinical and business contexts, with flexibility to handle changing priorities and customer needs • Technical Aptitude: Willingness to learn and master new software platforms and digital health technologies • Collaborative Spirit: Ability to work effectively with cross-functional teams including product, engineering, and clinical departments • Customer-Centric Mindset: Genuine passion for helping others achieve their health and wellness goals • Strong Organizational Skills: Ability to manage multiple customer accounts, track progress, and maintain detailed documentation Key Responsibilities • Serve as the primary point of contact for assigned customer accounts • Develop and implement customer success strategies that drive engagement and retention • Provide clinical expertise to support product development and customer education initiatives • Engage directly with physical therapy patients, including performing assessments, designing treatment plans, and providing ongoing care • Maintain accurate records and track key performance indicators • Participate in customer onboarding processes to ensure smooth implementation • Contribute to the development of best practices and standard operating procedures What We Offer • Competitive salary commensurate with experience • Flexible work arrangements with fully remote work option • Opportunity to shape a growing customer success program • Career advancement opportunities in a rapidly expanding company About This Role This position is ideal for a Physical Therapist who is passionate about patient care but looking to expand their impact beyond traditional clinical settings. You'll have the opportunity to influence product development, shape customer experiences, and be part of a rapidly growing company. If you're a licensed Ohio PT who thrives on building relationships, solving problems creatively, and wants to be part of transforming how healthcare services are delivered, we want to hear from you. Job Type: Full-time Pay: $37.00 - $47.00 per hour Expected hours: 40 per week Work Location: Remote Apply tot his job