**Remote Part-Time Customer Experience Associate – Empowering Exceptional Customer Interactions at blithequark**

Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic Customer Experience team as a Remote Part-Time Customer Experience Associate. At blithequark, we're revolutionizing the way people get dressed by pioneering the world's first Closet in the Cloud. Our mission is to empower women with a more joyful, sustainable, and financially-savvy way to feel their best every day. As a Customer Experience Associate, you'll play a vital role in delivering the Cinderella Experience synonymous with our brand, ensuring every customer enjoys a personalized, unique service tailored to their needs. **About blithequark** blithequark is a pioneering fashion technology company that's disrupting the $2.4 trillion fashion industry. Founded in 2009, we've been named to CNBC's "Disruptor 50" five times in ten years and have been placed on Fast Company's Most Innovative Companies list multiple times. Our CEO and Co-Founder, Jennifer Hyman, has been named to the "TIME 100" most influential people in the world and as one of People magazine's "Women Changing the World." **About the Team** Our Customer Experience team is the heart of our business, and we're looking for talented individuals who share our passion for delivering exceptional customer experiences. As a Customer Experience Associate, you'll be part of a dynamic team that's dedicated to empowering our customers to feel amazing. You'll work closely with supportive team leaders and have the opportunity to develop your skills and knowledge in a fast-paced environment. **Key Responsibilities** As a Remote Part-Time Customer Experience Associate, you'll be responsible for: * Delivering exceptional service and cultivating positive lifetime relationships with customers across all blithequark communication channels—phone, email, live chat, social media, and SMS. * Upholding our core values in democratizing fashion and expressing them through everyday interactions. * Staying informed about all blithequark products, fit, styles, and inventory to assist customers in finding the perfect look for their individual style and events. * Resolving customer inquiries with care and creativity, providing a personalized, unique service tailored to their needs, all while meeting quality and productivity goals in our fast-paced environment. * Sharing customer feedback and insights with team members and leaders to continually enhance the customer experience. * Fostering an empathetic, positive, and collaborative team culture that thrives on diversity and energy. **Essential Qualifications** To succeed as a Remote Part-Time Customer Experience Associate, you'll need: * At least 2 years of experience working in a customer-focused environment. * A passion for delivering exceptional customer experiences and building positive lifetime relationships. * Multitasking skills, with the ability to handle multiple customer conversations at a time and meet productivity and quality goals with ease. * Resilience and adaptability, with a willingness to learn and grow in a fast-paced environment. * Strong problem-solving skills, with the ability to think quickly and make decisions using all your knowledge tools. * Excellent communication skills, with the ability to listen well and express ideas clearly to produce positive results. * Strong integrity, with a commitment to upholding honesty and ethical standards and adhering to our company values and policies. **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Technical aptitude and problem-solving skills, with experience using computer software and hardware. * Computer proficiency, with experience using G Suite, Google Chrome Browser, Slack, Zoom, and other relevant tools. * High-speed internet access, with a minimum 10Mbps connection (blithequark will provide laptop and headset). **Work Environment and Culture** As a Remote Part-Time Customer Experience Associate, you'll work from the comfort of your own home, with the flexibility to choose your own schedule. You'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences, and you'll have the opportunity to develop your skills and knowledge in a fast-paced environment. Our company culture is built on diversity, energy, and a passion for delivering exceptional customer experiences. **Compensation and Benefits** The starting pay rate for this position is $16/hr, and non-negotiable. blithequark offers a range of benefits, including: * Competitive hourly rate * Flexible scheduling * Opportunity to develop your skills and knowledge in a fast-paced environment * Collaborative and dynamic team culture * Opportunity to make a lasting impact on people's lives **How to Apply** If you're passionate about delivering exceptional customer experiences and making a lasting impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Important Notes** * All new hires MUST attend our 4-week virtual training, Monday-Friday 9:30 am - 4 pm EST, beginning on August 11, 2025. * You will go through orientation and a robust training period to prepare you for CX interactions. * Upon completion of this period, you will be required to pass an assessment that will test knowledge gained during training. * You will begin your part-time shift after the training period is complete. * We are currently hiring for the following shift times: + Monday, Tuesday, Thursday, Friday: 2 pm - 7 pm EST + Sunday-Wednesday: 9 am - 2 pm + Wednesday-Saturday: 9 am - 2 pm * Please note this is a remote role, and candidates must reside as permanent residents in one of the following states: + Massachusetts + Colorado + Oregon + Texas + Illinois + Arizona + Florida + Virginia + Tennessee + Kansas We're an equal opportunity employer and prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law. 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