[Remote] Logistics Performance Director - Remote

Note: The job is a remote job and is open to candidates in USA. BlueGrace Logistics is focused on understanding and enhancing customer value within their Managed Logistics services. The Logistics Performance Director is responsible for managing customer accounts, ensuring performance metrics are met, and identifying opportunities for improvement in logistics operations. Responsibilities • Daily/Weekly communication between the Customer and BG internal managed logistics representatives as it relates to the operations of the customer • Utilize necessary technology to review data and ensure BG is meeting the customers’ expectations on performance and financial metrics • Identify logistics trends and work with the customer and managed logistics team to mitigate any risks and act on opportunities for improvement • Manage any immediate systemic issues such as systemic service failures, critical delays, billing issues, and any other systemic concerns affecting the stability and health of the customer account • Communicate with each client weekly at a minimum to ensure we always have a true pulse of the accounts • Oversee account-specific projects • Drive the strategic direction of each account • Calculating the ROI and impact for projects and communicating value provided • Work with the Operations Manager to perform root cause analysis for any repetitive issues or concerns pertaining to accounts. Document the issues, develop project corrective action, and lead the project to successful solution, meeting or exceeding the customer’s expectations • Escalation of client critical issues to upper management and follow up with solutions • Communicate with internal BlueGrace departments to keep the clients internal account functioning efficiently and effectively • Other duties may be assigned as needed Skills • Bachelor's degree in supply chain field or equivalent combination of education and experience • 7-10 or more years of experience in operational warehouse, freight/transportation purchasing role • Ability to speak effectively before groups of customers or employees of organization • Ability to analyze all aspects of transportation data to report out clear and meaningful metrics • Ability to problem solve and come up with creative solutions to meet customer needs • Experience working in TMS systems required • Experience working with Microsoft Suite required • Experience working with big box retail company's a plus Company Overview • BlueGrace® helps businesses better understand and optimize their transportation programs by combining smarter analytics with advanced technology, committed service and innovative freight programs. It was founded in 2009, and is headquartered in Riverview, Florida, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job