Remote Live Chat Assistant - Exceptional Customer Service Representative for Cardinal Health's San Jose Team
Join Cardinal Health's Team as a Remote Live Chat Assistant and Deliver Exceptional Customer Service Cardinal Health, a leading healthcare services and products company, is seeking a highly skilled and dedicated Remote Live Chat Assistant to join its team in San Jose, California. As a Remote Live Chat Assistant, you will play a critical role in providing top-notch customer service through live chat interactions, resolving customer issues, and promoting a positive brand image. If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity. About Cardinal Health and the Role Cardinal Health is a global healthcare leader that improves the care and cost-effectiveness of healthcare by providing innovative products and services. With a strong commitment to corporate social responsibility, the company is dedicated to making a positive impact in the communities it serves. As a Remote Live Chat Assistant, you will be an integral part of Cardinal Health's customer service team, working remotely to provide support to customers through live chat interactions. Key Responsibilities Respond to customer inquiries and provide timely, accurate assistance through live chat, ensuring a seamless customer experience. Resolve customer complaints and issues in a professional and courteous manner, utilizing problem-solving skills and product knowledge. Provide product information and recommendations to customers, promoting Cardinal Health's products and services. Maintain a positive and helpful attitude in all customer interactions, ensuring a high level of customer satisfaction. Collaborate with other team members to ensure a cohesive customer experience across all touchpoints. Stay up-to-date on product knowledge, company policies, and industry developments to provide informed support to customers. Essential Qualifications and Skills To succeed as a Remote Live Chat Assistant at Cardinal Health, you will need: A minimum of 3 years of experience in customer service, preferably in a live chat or similar environment. Strong problem-solving skills and the ability to resolve customer issues efficiently. Excellent communication and interpersonal skills, with the ability to empathize with customers and provide personalized support. The ability to multitask and manage multiple chat interactions simultaneously, prioritizing tasks and managing time effectively. A high level of emotional intelligence, with a patient and composed demeanor in fast-paced, dynamic environments. Proficiency in using technology, including live chat software and other customer service tools. Preferred Qualifications While not required, the following qualifications are highly desirable: Experience working in the healthcare industry or a related field. Knowledge of Cardinal Health's products and services. Bilingual or multilingual skills, with the ability to communicate effectively with customers in multiple languages. What We Offer Cardinal Health is committed to providing a comprehensive benefits package to its employees, including: A competitive salary and profit-sharing opportunities. Vision insurance and other benefits that support overall well-being. Company-provided equipment for remote work, ensuring a seamless and productive work experience. Opportunities for career growth and professional development. A dynamic, inclusive work environment that values diversity and promotes a culture of respect and empathy. Career Growth and Learning Opportunities At Cardinal Health, we're committed to helping our employees grow and develop in their careers. As a Remote Live Chat Assistant, you'll have access to ongoing training and development opportunities, including: Comprehensive onboarding and training programs to ensure success in the role. Ongoing coaching and feedback to help you refine your skills and address areas for improvement. Opportunities for career advancement and professional growth within the company. Our Work Environment and Company Culture Cardinal Health is dedicated to creating a work environment that is inclusive, diverse, and supportive. As a Remote Live Chat Assistant, you'll be part of a global team that values: Corporate social responsibility and giving back to the community. Diversity, equity, and inclusion, promoting a culture of respect and empathy. Employee well-being and overall health, providing benefits and resources to support work-life balance. Why Join Cardinal Health? By joining Cardinal Health as a Remote Live Chat Assistant, you'll have the opportunity to: Deliver exceptional customer service and support to customers through live chat interactions. Be part of a dynamic, global team that is shaping the future of healthcare. Develop your skills and expertise in a fast-paced, supportive environment. Make a positive impact in the community through corporate social responsibility initiatives. How to Apply If you're passionate about delivering exceptional customer service and working in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity. To be considered, please submit your application by July 21, 2024. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. To apply, please visit GrabJobs and submit your application. We look forward to hearing from you! Equal Opportunity Statement Cardinal Health is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Apply for this job