[Remote] HCAI - HEALTH INFORMATION AND ELECTRONIC RECORDS ANALYST TRAINING PROGRAM (EHR SUPPORT INTERNSHIP)

Note: The job is a remote job and is open to candidates in USA. OCHIN, Inc. is a healthcare organization that offers a Health Information and EHR Systems Analyst training program to prepare students for roles in managing healthcare data and electronic health record systems. The program includes hands-on training in various tools and aims to equip learners with the skills necessary to support healthcare IT environments and improve patient outcomes. Responsibilities Review communications from OCHIN and internal teams via email and Jira to stay informed of system updates and notifications Relay system notifications and updates to appropriate end users to ensure timely awareness and action Troubleshoot Epic-related issues in collaboration with end users and support teams, using Jira and other designated channels Monitor and manage Epic workqueues including Interface Errors, EMR Errors, E-Prescribing Errors, Failed Fax, Charge Router Errors, and Claim Edits Monitor and respond to internal help requests and departed provider pools to support data integrity and workflow continuity Attach to and monitor the Default Provider In Basket to ensure timely resolution of outstanding items Review and process scanning and indexing issues, including training end users on redaction procedures Update and maintain user records (EMPs, SERs, Ella access) and system configurations to support accurate access and functionality Build and inactivate user access as needed, following onboarding and offboarding protocols Update Fee Schedules, Preference Lists, SmartPhrases, and SmartLists to reflect current workflows and provider needs Request destination map updates and maintain Lot Manager to support accurate routing and inventory tracking Assist users in optimizing their Epic experience through personalized support and workflow enhancements Review Weekly Change Notices and update training documentation and workflows accordingly Implement internal trainings on Epic functionality and system updates to support staff development Create and modify letter templates to support communication and documentation needs Assess existing workflows and contribute to the development of more efficient processes based on operational needs Run and review system reports such as Open Encounter Reports and Duplicate Patient Reports Maintain the security and integrity of health information by adhering to privacy policies and regulatory standards Other duties as assigned Skills Applicants must be residents of California and live within 30-45min from Sacramento, CA Must be 18 years or older Must have a high school diploma or GED certification Must be a U.S. Citizen/National or have a valid Lawful Permanent Resident Alien (not open to non-citizens or Visa holders) Must have proficient computer experience (MS Windows & MS Suite (Word, Excel, PP, Outlook) Ability to type Net 40 wpm Great attention to detail and strict HIPAA compliance Analytical and detail oriented Able to learn in a self-directed, fast-paced, rapidly changing environment Benefits Eligible for monthly benefits reimbursement of up to $600 (participant cost only). Some restrictions apply. Internet Stipend $35/month for 44 weeks Company Overview OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network. It was founded in 2000, and is headquartered in Portland, Oregon, USA, with a workforce of 1001-5000 employees. Its website is