[Remote] Global Command Center - Incident Analyst (Remote)

Note: The job is a remote job and is open to candidates in USA. RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. The Global Command Center is seeking Operations Analysts to monitor and manage RTX’s enterprise IT infrastructure, focusing on incident triage and service restoration coordination. Responsibilities • Monitor system, network, and application health using enterprise tools • Assess changes for service impact and respond to alerts and incidents • Triage and assign P1/P2 incidents per procedures; drive resolution and escalation • Serve as a key point for high-impact change activities and critical services • Participate in shift turnovers, daily briefings, and hyper-care support • Provide timely updates to stakeholders and ensure accurate incident logging (e.g., ServiceNow) • Maintain and improve knowledge base and documentation • Support post-mortems, trend reporting, and root cause analysis • Identify areas for operational improvement and automation • Promote ITSM best practices and contribute to process enhancements Skills • Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience • 5 years of experience in data center or IT Command Center operations • 5 years experience with incident response in global enterprise environments • 5 years experience collaborating with cross-functional technical and business teams to resolve complex IT service issues • Willingness to work flexible shifts, including evenings, weekends and holidays. Schedules may fluctuate according to staffing needs and the ability to work a variety of shifts is essential • U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract • Excellent verbal and written communication skills with the ability to convey technical information to non-technical stakeholders clearly and effectively • Ability to manage multiple high-priority tasks simultaneously with analytical mindset to proactively solve problems • Strong understanding of ITIL-based processes, especially: Event Management, Incident Management, Change Enablement, and Problem Management • Hands-on experience with monitoring tools such as: Splunk, SolarWinds, DataDog, NetScout (nGenius), Nagios, Spectrum • Ability to create and interpret Wireshark captures for incident analysis • Familiarity with ITSM platforms (e.g., ServiceNow, Remedy) Benefits • Healthcare • Wellness • Retirement • Work/life benefits • Parental (including paternal) leave • Flexible work schedules • Achievement awards • Educational assistance • Child/adult backup care • Medical • Dental • Vision • Life insurance • Short-term disability • Long-term disability • 401(k) match • Flexible spending accounts • Employee assistance program • Employee Scholar Program • Paid time off • Holidays Company Overview • RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense. It was founded in 1922, and is headquartered in Arlington, Virginia, USA, with a workforce of 10001+ employees. Its website is Apply tot his job