[Remote] Field Support Engineer

Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global leader in mission-critical communications and analytics, dedicated to enhancing public safety. They are seeking a Field Support Engineer responsible for integrating systems into complex customer environments and resolving technical issues through direct customer interaction. Responsibilities Prepares and configures solutions for integration into complex customer systems Completes installation, testing and acceptance of Scout in complex customer systems Prioritize and provide customer support and technical issue resolution via e-mail, phone and other electronic medium Determine most cost-effective repair/resolution to minimize customer downtime Enter and track issues in a tracking database, keeping customers apprised of work status, and drive all issues to closure Must be able to relay detailed instructions to customers and interpret documents including technical operating manuals and maintenance instructions Escalate product performance issues (software/hardware) within the tools provided (Salesforce, Rally, etc.) and work with Senior Support Engineers and Senior System Implementation Engineers towards resolution Provide after-schedule support on an as needed basis Work collaboratively with the Sales team to support pre-sales system designs and technical presentations Provide on-site end user training Coordinates design of subsystems and integration of total system Confers with other functional team personnel to clarify or resolve problems and develop corrective action, method improvement to resolve problems for complex issues Responsible for systems-level development and testing requirements involves finalizing approved Vendor Lists and design of components which are unavailable Uses computer assisted engineering and design software and equipment to perform engineering and design tasks Skills High School diploma, and Associates degree, Or 1+ years of experience in Software, Networking, IT, Public Safety, and Wireless communications Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position Experience with Windows OS/Applications configuration and troubleshooting Experience with IP Network troubleshooting SQL Database IP Radio Technologies IP Telephony Virtualization Benefits Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave And more! Company Overview Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is