[Remote] Enrollment Coordinator

Note: The job is a remote job and is open to candidates in USA. Bicycle Health is a telemedicine group specializing in the treatment of individuals with Opioid Use Disorder. The Enrollment Coordinator plays a crucial role in guiding patients through the enrollment process and connecting them with providers for telemedicine-based treatment. Responsibilities Serve as a first point of contact for individuals interested in reducing opioid use through MAT Outreach and engage with potential patients via email, SMS, phone and live chat to schedule intake calls with those interested in MAT Provide a comprehensive overview of Bicycle Health’s treatment model and process for enrolling in our services Maintain clear and effective communication with callers, establish a positive rapport, and make accurate assessment of caller’s inquiry Conduct phone intakes to collect relevant health information, establish individuals’ goals for treatment and determine eligibility for telemedicine-based treatment services Verify insurance coverage and schedule first appointments based on provider availability Register patients and document relevant clinical information within our EHR Coordinate with the patient's new care team to ensure a seamless transition into treatment Update Bicycle Health’s CRM to track patients’ progress throughout the enrollment pipeline and to facilitate outreach efforts Provide patients with information and referrals for community resources that may support their treatment Participate in program development efforts and provide input to optimize the enrollment process Skills 1-2 years administrative experience interacting with patients in a fast-paced healthcare environment such as a clinic, hospital, or community health center Previous experience working in a call center Experience in insurance verification Strong verbal and written communication skills Ability to quickly adapt to a demanding, evolving, and fast-paced environment Proficient in using modern technology systems such as Google Sheets, Drive, Calendar as well as using a Mac Laptop and Slack Experience using EHRs and CRMs is highly preferred Previous experience working with individuals experiencing substance use dependency preferred Benefits 3 Weeks PTO 8.5 days of additional sick time 10 paid holidays Paid parental leave 100% Employer Paid Medical, Dental, and Vision Insurance Employer Paid STD & LTD 401k $50 monthly Remote Work Stipend Company Overview Bicycle Health is a virtual addiction medicine clinic that helps treat opioid dependence or use disorder. It was founded in 2017, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is