Remote Email Chat Representative and Call Centre Support Specialist - Empowering Individuals and Families through Exceptional Customer Service at blithequark

Join blithequark in Revolutionizing Lives through Compassionate Support Services At blithequark, we're dedicated to breaking cycles of violence, crime, and incarceration by providing client-centered interventions and support services. Our mission is to empower and strengthen individuals, families, and communities, fostering a new generation of responsible citizens who are emotionally strong, healthy, and equipped to pursue fulfilling lives. We're committed to encouraging personal responsibility and change, thereby rebuilding, restoring, and transforming lives. About the Role: Remote Email Chat Representative and Call Centre Support We're seeking a highly skilled and compassionate Remote Email Chat Representative and Call Centre Support Specialist to join our team at blithequark. As a liaison between our organization and our clients, you will provide critical support services, answer questions, and resolve emerging issues with accuracy and efficiency. If you're passionate about delivering exceptional customer service and are genuinely excited about helping others, we encourage you to apply. Key Responsibilities Client Needs Assessment and Satisfaction: Identify and assess clients' needs to achieve satisfaction, ensuring that their concerns are addressed promptly and effectively. Building Trust and Relationships: Foster sustainable relationships and trust with customer accounts through open, interactive, and empathetic communication. Accurate Information Provision: Provide accurate, valid, and complete information using the right methods and tools, ensuring that clients receive the support they need. Sales Targets and Call Handling: Meet personal and customer service team sales targets and call handling quotas, contributing to the team's overall success. Complaint Resolution: Handle customer complaints professionally, providing appropriate solutions and alternatives within the designated time limits, and follow up to ensure resolution. Record Keeping and Documentation: Maintain accurate records of customer interactions, process customer accounts, and file documents in accordance with our guidelines. Adherence to Communication Procedures: Follow established communication procedures, guidelines, and policies to ensure consistency and quality in client interactions. Client Engagement: Go the extra mile to engage clients, understand their needs, and provide personalized support, enhancing their overall experience with blithequark. Essential Qualifications and Skills To excel in this role, you should possess: Proven Customer Support Experience: A background in customer support or experience as a Client Service Representative, demonstrating your ability to handle client inquiries and resolve issues effectively. Track Record of Success: A history of over-achieving quota, showcasing your drive and commitment to excellence. Strong Communication Skills: Excellent phone contact handling skills and active listening abilities, ensuring that you can communicate effectively with clients. Familiarity with CRM Systems: Knowledge of CRM systems and practices, enabling you to manage client interactions efficiently. Customer Orientation: A customer-centric approach, with the ability to adapt and respond to different types of characters and client needs. Effective Time Management: The ability to multi-task, prioritize tasks, and manage your time effectively, ensuring that you meet the demands of this role. High School Diploma: A high school diploma or equivalent is required for this position. Preferred Qualifications While not mandatory, the following qualifications can enhance your application: Experience in a similar industry or role, providing a deeper understanding of the challenges and needs of our clients. Additional certifications or training in customer service or a related field, demonstrating your commitment to professional development. Career Growth Opportunities and Learning Benefits At blithequark, we're not just looking for individuals to fill a role; we're investing in professionals who are passionate about making a difference. By joining our team, you'll have access to: Professional Development: Opportunities for training and professional growth, enabling you to enhance your skills and advance in your career. Career Advancement: A clear path for career progression within the organization, as we recognize and reward talent and dedication. Collaborative Environment: A supportive and collaborative work environment that encourages innovation and teamwork. Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and supportive work culture. As a remote worker, you'll be part of a distributed team that values: Flexibility: The flexibility to work from anywhere, allowing you to manage your work-life balance effectively. Diversity and Inclusion: A commitment to equal employment opportunities, ensuring that everyone has a fair chance to succeed. Well-being: A focus on employee well-being, recognizing that a happy and healthy team is crucial to our success. Compensation, Perks, and Benefits We offer a competitive compensation package and a range of benefits, including: Competitive Salary: A salary that reflects your experience and qualifications. Benefits Package: A comprehensive benefits package that supports your health, well-being, and financial security. Professional Development Opportunities: Access to training and development opportunities that can enhance your career. Join Our Mission If you're passionate about delivering exceptional customer service and are committed to making a positive impact, we invite you to join us at blithequark. As a Remote Email Chat Representative and Call Centre Support Specialist, you'll play a critical role in our mission to empower individuals, families, and communities. Apply today to be part of a team that is dedicated to creating a brighter future for all. blithequark is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates. Apply for this job