[Remote] E-Billing Analyst - Remote (Legal Services)

Note: The job is a remote job and is open to candidates in USA. RR Donnelley is a global business support services company with a strong legacy in delivering skilled administrative support and document production. The E-Billing Analyst will manage invoice submissions via e-billing platforms and resolve related issues, requiring excellent communication and customer service skills. Responsibilities Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests Responsible for the submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys, and clients in all aspects related to electronic billing Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices Skills Associate degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate's overall employment history 1+ years of e-billing experience within a corporate law department or law firm Knowledge of legal billing and Middleware systems a plus (i.e., Legal Exchange, Ty Metrix 360, Legal-X, Serengeti/Legal Tracker) Proven knowledge and experience with BillBlast Knowledge of various Legal Electronic Data Exchange Standard (LEDES) billing formats is a plus Proficiency with Windows-based software and Microsoft Applications such as Excel, Word and Outlook, and ability to create, edit, and present complex data, analyses, and ad hoc reports Strong reading comprehension, analytical and problem-solving skills Multi-task, use time efficiently and perform professionally and at a high level under tight deadlines and in a fast-paced, ever-changing work environment, and successfully prioritize and adapt to changing demands Able to influence/steer at a senior and executive level within and outside client groups Benefits Medical, dental, and vision coverage Paid time off Disability insurance 401(k) with company match Life insurance and other voluntary supplemental insurance coverages Parental leave Adoption assistance Tuition assistance Employer/partner discounts Company Overview RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100. It was founded in 1864, and is headquartered in Chicago, Illinois, US, with a workforce of 10001+ employees. Its website is