[Remote] Customer Support Rep – Military Spouses (Remote)

Note: The job is a remote job and is open to candidates in USA. Concentrix is a global organization that prioritizes a people-first culture and is seeking a Customer Support Rep – Military Spouses to provide customer service support remotely. The role involves handling inbound and outbound calls, resolving customer inquiries, and promoting company products and services while ensuring a superior customer experience. Responsibilities Provide inbound and outbound customer support using a call flow guide Identify/develop opportunity to offer targeted company’s products and services (i.e. upselling, cross selling, lead generation (not cold calls), upgrades) Deliver superior customer experience in every interaction through identifying, capturing, and addressing customer needs Order processing and monitoring Track, document, and retrieve information in databases Offer additional products and/or services with every interaction Deliver expert customer experiences…with a smile Skills Be a Military Spouse Must be at least 24 years of age 1+ year of customer service experience Open availability A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; A work computer will be provided after hire High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States and have a valid U.S. address for residence 6+ months of soft sales experience preferred (upselling/recommending products or services, soliciting, telemarketing, etc.) Benefits Medical, dental, and vision insurance Comprehensive employee assistance program (EAP) 401(k) retirement plan Paid time off and holidays Paid training days DailyPay enrollment option to access pay "early," when you want it Paid training and performance-based incentives Lucrative employee referral bonus opportunities Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Work-from-home convenience Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Company Overview Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is