[Remote] Customer Support Consultant - Bilingual

Note: The job is a remote job and is open to candidates in USA. IDEXX is an innovation leader in the veterinary services industry, and they are seeking a Bilingual Customer Support Consultant. This role involves acting as a liaison between customers and IDEXX laboratories, providing assistance and resolving inquiries related to lab tests and services. Responsibilities You will act as the liaison between customers and the IDEXX laboratories As a member of this team, you will answer customer questions and quickly and effectively resolve issues You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples Skills The ideal candidate will be fluent in both French and English The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator A proven track record of providing extraordinary customer service You are experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful It is important to have strong computer and technical skills You will be a master problem solver with fine attention to detail while leveraging your strong organizational skills in a multi-tasking environment You have the ability to learn quickly and apply skills and abilities to a variety of customer interactions Superb listening and communication (verbal and written) skills are a must in order to be a successful customer support specialist Strong interpersonal skills with the ability to establish rapport quickly are equally important qualities to have Ability to be on the phone for 8 hours a day in a quiet workspace or office When working from your virtual office, you are required to be available by telephone, voicemail, email, and Teams Microsoft messaging during your scheduled business hours A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained Reliable and dependable attendance is an essential function of this position This role requires schedule flexibility. The ability to work 8.5 hours between 11:30am and 8:00pm EST Monday-Friday and Saturdays (9am -5:30pm EST) on a rotating basis You possess an associate's or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline is preferred or equivalent combination of education and experience Benefits Eligible for annual bonus Health / Dental / Vision Benefits Company Overview 10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. It was founded in 1983, and is headquartered in Westbrook, Maine, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship IDEXX has a track record of offering H1B sponsorships, with 29 in 2025, 18 in 2024, 20 in 2023, 28 in 2022, 21 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.