[Remote] Customer Service Specialist - ROI

Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to helping data professionals find their best fit. They are seeking a Customer Service Specialist to assist clients with medical records status and ensure excellent customer service while documenting actions accurately in their system. Responsibilities Meet daily goal of 85 calls per day, assisting clients, patients, and requestors with medical records status via phone Ensure accurate and detailed documentation of all actions in the Med-Release system Provide excellent customer service with prompt and concise information Build strong, value-based relationships with customers to ensure satisfaction Collaborate with other departments to ensure timely processing of requests Skills Excellent written, verbal, and interpersonal communication skills Ability to multi-task, prioritize duties, and manage time effectively Proficient computer skills, including Microsoft Office applications High school diploma or GED required Strong analytical and problem-solving skills Previous medical records experience and knowledge of HIPAA preferred 1+ years of customer service or call center experience Fast learner with the ability to adapt to change Self-motivated and able to work independently Passionate about providing empathetic customer service Benefits Opportunity for career advancement and growth within the organization Work remotely with a flexible schedule Supportive and collaborative work environment Chance to make a positive impact on client satisfaction and member experience Company Overview At Prism Data Consulting, we transform raw information into strategic insights. It was founded in 2012, and is headquartered in , with a workforce of 11-50 employees. Its website is