[Remote] Customer Service Representative-SCA

Note: The job is a remote job and is open to candidates in USA. Acentra Health is dedicated to empowering better health outcomes through technology and services. They are seeking a Call Center Representative to assist state benefit system members and providers with inquiries related to eligibility, benefits, claims, and services. Responsibilities Available to work scheduled work hours based on operational needs. A shift will be assigned to you between the hours of 8:00am-8:00pm Monday through Friday Accurately respond to inbound phone calls and processing provider and member inquiries Under general supervision, resolve customers' service or billing complaints by demonstrating sound judgement Contact customers to respond to complex inquiries or notify them of claim investigation results Refer unresolved customer grievances, appeal, and claim resolution to designated departments Keep records of customer interactions and transactions Actively listen and probe callers to determine the purpose of the calls Research and communicate information regarding member eligibility and claims status Assume responsibility for self-development and career progression Educate providers on how to submit claims and when/where to submit a treatment plan Perform necessary follow-up tasks to ensure member or provider needs are completely met Support team members and participate in team activities Skills High School Diploma or GED equivalent Experience with computer applications, such as Microsoft Word and PowerPoint Minimum of one year of call center experience Must live within driving distance from El Paso, TX or Tallahassee, FL Verbal and written communication skills, attention to detail, customer service skills Ability to work independently and manage one's time Ability to accurately document and record customer/client information Benefits Comprehensive health plans Paid time off Retirement savings Corporate wellness Educational assistance Corporate discounts And more Company Overview Acentra Health is a provider of clinical services and technological solutions to government healthcare organizations. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 1001-5000 employees. Its website is