Remote Customer Service Representative - Medicare Insurance Industry - Full-Time W-2 Employee with Competitive Salary and Comprehensive Benefits
Join Our Team: National United Medicare Advisors At National United Medicare Advisors (NUMA), we're dedicated to providing exceptional Medicare insurance solutions to individuals aged 65 and above. As a fast-paced, growing agency based in Columbus, Ohio, we've successfully adapted to a remote work environment since the onset of COVID-19 in 2020. We're now seeking a highly skilled and experienced Remote Customer Service Representative to join our team! About Our Company Culture NUMA is built on a foundation of professionalism, respect, and camaraderie. Our team is comprised of dedicated individuals who share a passion for delivering outstanding customer experiences. As a remote team member, you'll be part of a dynamic and supportive community that values collaboration, accountability, and growth. Job Summary As our ideal candidate, you'll possess a friendly, outgoing, and confident personality that shines through in every phone interaction. As the creator of first impressions, you'll play a vital role in ensuring that new clients have a positive experience with our company. If you're a motivated and organized individual with excellent verbal communication skills, we encourage you to apply for this exciting opportunity. Key Responsibilities: Answer phone calls and respond to client inquiries in a friendly, professional, and timely manner Provide exceptional customer service, addressing client concerns and resolving issues efficiently Enter data into multiple online systems, maintaining accurate and up-to-date records Multitask in a fast-paced environment, prioritizing tasks and managing multiple responsibilities Collaborate with team members through video conferencing, ensuring seamless communication and a sense of belonging Develop and maintain a deep understanding of our products and services, staying up-to-date on industry developments and trends Essential Qualifications: Minimum of 5 years of experience in a fast-paced office environment Minimum of 5 years of experience with one company in your work history Excellent verbal communication and interpersonal skills Positive attitude, confidence, and a friendly demeanor Good technical skills, with the ability to navigate PC or MAC and web applications Patience and understanding when working with clients aged 65+ Ability to thrive in a fast-paced environment, staying organized and focused Preferred Qualifications: Experience working in a fast-paced doctor's office or small insurance company Familiarity with Medicare insurance products and services Work Environment and Requirements: Quiet, distraction-free home office with a PC or MAC and high-speed internet Availability to work from 8:30 am to 5 pm EST, Monday through Friday (40 hours/week) Ability to participate in video conferencing and online collaboration tools What We Offer: Competitive salary of $40,000 per year On-the-job training and professional development assistance Paid time off (PTO) benefits: Earn 2 hours of PTO per pay period, starting immediately Accrue up to 160 hours of PTO per year, depending on tenure Full-time W-2 employee status with taxes withheld from your paycheck Career Growth Opportunities: At NUMA, we're committed to supporting the growth and development of our team members. As a Remote Customer Service Representative, you'll have opportunities to: Take on additional responsibilities and contribute to the success of our team Develop new skills and expertise through ongoing training and professional development Advance in your career, exploring new roles and opportunities within our organization Why Join Our Team? By joining NUMA, you'll become part of a dynamic and supportive team that's dedicated to making a positive impact in the lives of Medicare beneficiaries. Our company culture values: Exceptional customer service Collaboration and teamwork Professional growth and development Work-life balance and flexibility How to Apply: If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Don't miss this chance to join our team and start building a rewarding career in the Medicare insurance industry! Apply today and take the first step towards a fulfilling and challenging role. Apply for this job