**Remote Customer Service Call Center Representative – Service BDC at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark's Service Business Development Department as a Remote Customer Service Call Center Representative. As a key member of our team, you will play a vital role in shaping the customer experience and driving business growth. **About blithequark** blithequark is a leading provider of innovative solutions in the automotive industry. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner and employer of choice. As a family-owned and operated business, we prioritize building strong relationships with our customers, employees, and community. We believe that our employees are our greatest asset, and we invest in their growth and success. **Why Join blithequark?** * Competitive compensation package: $15.00 per hour base salary, with opportunities to earn up to an additional $10.00 per hour in bonuses * Flexible work arrangements: Work from the comfort of your own home, with shifts ranging from 7:00 am- 7:00 pm Monday through Friday, and alternating Saturdays from 7:00 am- 5:00 pm * Career growth opportunities: Develop your skills and expertise in a dynamic, fast-paced environment * Supportive team culture: Collaborate with experienced professionals who share your passion for delivering exceptional customer experiences * Professional development: Access to training, resources, and mentorship to help you achieve your career goals **Job Responsibilities:** As a Remote Customer Service Call Center Representative, you will be responsible for: * Understanding all inbound and outbound calling strategies to ensure seamless customer interactions * Taking all overflow inbound service calls to ensure that all calls are answered in a timely manner * Assisting customers with appointment scheduling, ensuring a smooth and efficient experience * Collaborating with Service Managers to ensure the customer experience meets our high standards * Maintaining a working knowledge of dealership systems and technologies to provide expert support * Staying up-to-date on marketing campaigns and manufacturer updates to provide accurate information to customers **Essential Qualifications:** * Proficiency on phones and computer, with excellent communication and technical skills * Professional and polite demeanor, with a friendly and outgoing personality * Ability to provide a world-class experience to our customers, with a focus on empathy and understanding * Call Center and Appointment Setting experience, with a proven track record of success * Organized, detailed, and able to multitask, with a strong attention to detail * Strong team player, with excellent collaboration and communication skills * Bilingual is a strong plus, but not required **Preferred Qualifications:** * Experience working in a fast-paced, dynamic environment * Knowledge of dealership systems and technologies * Familiarity with marketing campaigns and manufacturer updates * Certification in customer service or a related field **Skills and Competencies:** To succeed in this role, you will need: * Excellent communication and interpersonal skills * Ability to work in a team environment, with a focus on collaboration and mutual support * Strong problem-solving and critical thinking skills * Ability to adapt to changing situations and priorities * Proficiency in Microsoft Office and other software applications * Strong attention to detail and organizational skills **Career Growth Opportunities:** At blithequark, we believe in investing in our employees' growth and development. As a Remote Customer Service Call Center Representative, you will have opportunities to: * Develop your skills and expertise in customer service, sales, and marketing * Take on additional responsibilities and leadership roles * Participate in training and development programs to enhance your knowledge and skills * Collaborate with experienced professionals to achieve business goals and objectives **Work Environment and Company Culture:** As a Remote Customer Service Call Center Representative, you will work from the comfort of your own home, with flexible shifts and a supportive team culture. Our company values include: * Customer satisfaction: We prioritize delivering exceptional experiences to our customers * Employee development: We invest in our employees' growth and success * Teamwork: We collaborate and support each other to achieve business goals * Innovation: We encourage creativity and innovation to drive business growth * Community involvement: We engage with our community and support local initiatives **Compensation, Perks, and Benefits:** * Competitive compensation package: $15.00 per hour base salary, with opportunities to earn up to an additional $10.00 per hour in bonuses * Flexible work arrangements: Work from the comfort of your own home, with shifts ranging from 7:00 am- 7:00 pm Monday through Friday, and alternating Saturdays from 7:00 am- 5:00 pm * Professional development: Access to training, resources, and mentorship to help you achieve your career goals * Supportive team culture: Collaborate with experienced professionals who share your passion for delivering exceptional customer experiences **How to Apply:** If you are a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job