[Remote] Customer Service and Rebate Processing Specialist

Note: The job is a remote job and is open to candidates in USA. Resource Innovations is a women-led energy transformation firm focused on impact. They are seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients, contributing to climate change mitigation. Responsibilities Provides basic troubleshooting and recommend solutions Data Entry - enters data into various database applications Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents Communicates effectively as part of team approach with other departments in servicing customers Provides customer service activities such as responding to emails and phone calls Provides exceptional customer service and call handling in a customer centric environment Safeguards confidential customer information May provide peer training to co-workers job shadowing support as assigned in area of responsibility Willing to support any program within the department as assigned Other duties as assigned Skills Minimum of a high school diploma or equivalent Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm Minimum 6+ months of related work experience in a call center environment Proficiency in 10-key data entry from computer keyboard Experience with various Microsoft programs, including Word, Excel, Access Strong attention to detail Strong organizational and prioritization skills and ability to multi-task Excellent written and verbal communication skills A positive and customer-friendly outlook Able to follow directions as they are given Experience in a data entry processing and customer centric call center environment preferred Experience working in energy efficiency or utility fields a plus English and Spanish speaking Benefits Three weeks of paid vacation per year Paid holidays A 401(k)-retirement plan with employer matching Health, dental and vision insurance Other supplemental benefits Company Overview Resource Innovations is a provider of demand-side management, energy efficiency, and energy consulting services. It was founded in 2016, and is headquartered in Half Moon Bay, California, USA, with a workforce of 501-1000 employees. Its website is