[Remote] Coordinator, Collections

Note: The job is a remote job and is open to candidates in USA. Cardinal Health is a leading healthcare services and products company, and they are seeking a Coordinator for their Collections team. This role is responsible for the timely follow-up and resolution of insurance claims to ensure accurate collection of outstanding balances, thereby reducing aging accounts receivable and increasing cash flow for the organization. Responsibilities Review aging reports and work insurance accounts to ensure timely resolution and reimbursement Contact insurance companies via phone, portals, or email to check claim status, request reprocessing or escalate issues Analyze denials and underpayments to determine appropriate action (appeals, corrections, resubmissions) Track and follow up on all submitted appeals until resolution Analyze explanation of benefits (EOBs) and remittance advice to determine the reason for denial or reduced payment Document all collection activities in the billing system according to departmental procedures Follow up on unpaid claims within payer-specific guidelines and timelines Coordinate with other billing team members, coders, and providers to resolve claim discrepancies Maintain up-to-date knowledge of payer policies, coding changes, and reimbursement guidelines Ensure compliance with HIPAA and all relevant federal/state billing regulations Flag trends or recurring issues for team leads or supervisors Meet daily/weekly productivity goals (e.g., number of claims worked, follow-ups completed) Assist with special projects, audits, or other duties as assigned Skills Excellent verbal and written communication skills Ability to work independently and manage time effectively Detail-oriented with strong analytical and problem-solving skills 1-3 years of experience, preferred High School Diploma, GED or equivalent work experience, preferred Strong knowledge of insurance claim processing and denial management preferred Familiarity with Medicare, Medicaid, commercial insurance plans, and managed care preferred Proficiency in billing software (e.g. Athena, G4 Centricity, etc.) and Microsoft Office Suite Benefits Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Company Overview Cardinal Health is a manufacturer and distributor of medical and laboratory products. It was founded in 1971, and is headquartered in Dublin, Ohio, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Cardinal Health has a track record of offering H1B sponsorships, with 128 in 2025, 116 in 2024, 140 in 2023, 158 in 2022, 106 in 2021, 142 in 2020. Please note that this does not guarantee sponsorship for this specific role.