Remote Client Communication Specialist

Professional Medical Billing Center (PMBC) provides comprehensive medical billing, coding, and revenue cycle management services to healthcare providers. We focus on accuracy, compliance, and clear communication to ensure our clients receive reliable, high-quality administrative support. Job Summary PMBC is seeking a reliable and detail-oriented Remote Client Communication Specialist to manage ongoing communication with our clients. This role plays a key part in maintaining strong client relationships by ensuring timely responses, clear information delivery, and smooth coordination between clients and internal teams. Key Responsibilities • Act as a primary point of contact for clients via phone, email, and digital platforms • Respond promptly and professionally to client inquiries and requests • Provide updates related to billing processes, documentation, and service status • Coordinate communication between clients and internal billing, coding, and operations teams • Maintain accurate records of all client interactions and correspondence • Ensure compliance with HIPAA and confidentiality requirements • Identify issues and escalate concerns to appropriate departments when necessary • Support client onboarding and ongoing engagement efforts Qualifications • High school diploma or equivalent required • Previous experience in client services, customer support, or healthcare administration preferred • Strong written and verbal communication skills • Excellent organizational and time-management abilities • Ability to handle sensitive information with professionalism and discretion • Proficiency with email platforms, CRM systems, and basic office software • Ability to work independently in a fully remote environment • Reliable internet connection and suitable remote workspace Preferred Skills • Experience in medical billing, healthcare administration, or revenue cycle management • Familiarity with HIPAA regulations • Strong problem-solving and interpersonal skills What We Offer • Fully remote work environment • Flexible scheduling options • Competitive compensation • Paid training and onboarding • Supportive and professional team culture • Opportunities for growth and advancement How to Apply Interested candidates should submit their resume and relevant experience details. Qualified applicants will be contacted for an interview. Apply tot his job