[Remote] Bilingual English/Spanish Customer Service Representative – Parent Liaison (Remote)

Note: The job is a remote job and is open to candidates in USA. Cranial Technologies is the only company in the world completely dedicated to researching, diagnosing, and treating plagiocephaly. They are currently looking for a full-time Bilingual Customer Service Representative to build rapport with families, healthcare providers, and insurance companies while providing excellent customer service over the phone. Responsibilities Providing outstanding customer service to our families over the phone Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule Coordination of information between referring physicians, insurance companies, and our own treatment clinics Review cost share amounts, co-payments and financial responsibility with our families Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day Skills Fluency in Spanish and English required 1 – 2 years' customer service or related experience 1 – 2 years' experience with computer software Exceptional communication including phone etiquette and human relations skills Ability to work with people from diverse backgrounds Proactive mindset with the ability to absorb new information in a timely manner Professional demeanor in both written and spoken communication with families, providers, and coworkers Ability to problem-solve and prioritize daily tasks to manage individual workload Benefits Medical, Vision, and Dental Insurance 401k Retirement Plan Flex Spending Plans 3.5 Weeks Paid Time Off plus 7 paid Holidays Life Insurance Short/Long Term Disability Insurance $1,000 Sign-On Bonus* Company Overview Cranial Technologies® is the leading global provider for the treatment of infants with plagiocephaly (flat head syndrome). It was founded in 1986, and is headquartered in Tempe, Arizona, US, with a workforce of 1001-5000 employees. Its website is