Remote Bilingual English & Spanish Customer Service Representative

This is a 1099 Contractor position. Must be Bilingual speaking English & Spanish. Job Overview: In this role, you’ll serve as the first point of contact for tenants, vendors, and clients—delivering responsive, professional support via phone, email, and live chat. The ideal candidate is tech-savvy, empathetic, and skilled at managing multiple conversations while maintaining accuracy and professionalism. Key Responsibilities: • Handle inbound and outbound calls, emails, and online chat inquiries • Provide clear, friendly, and efficient assistance to customers and vendors • Log all communications and updates accurately in HubSpot CRM • Troubleshoot issues, resolve complaints, and escalate as needed • Collaborate with supervisors and teammates to enhance service quality • Maintain a positive, solution-focused attitude in every interaction Qualifications: • 2 years or more of customer service, call center, or sales support experience • Experience with online chat systems and CRM platforms (HubSpot preferred) • Bilingual (written and conversational) • Sales or upselling experience preferred but not required • Ability to multitask in a fast-paced, remote environment • Reliable internet connection and quiet workspace • Must have own laptop or computer equipment NOTE: Devine Management Consulting (DMC) is not a staffing agency. All opportunities are direct hire with the client/company. DMC has been engaged to manage the recruitment process. If selected, you will be employed directly by the client—not by DMC. Job Type: Full-time Pay: $15.00 - $19.00 per hour Expected hours: No less than 30 per week Benefits: • Work from home Application Question(s): • If hired, Training is paid and takes place on two consecutive weekends, Saturday & Sunday from 7:00 AM–12:30 PM MST. Will you be able to attend both weekends of training? • This position is a 1099 contractor role and all interviews, hiring, and payment are processed through the Upwork platform. Have you previously worked through Upwork? • If hired, are you comfortable using Upwork for onboarding, communication, and payment as a 1099 Contractor? Education: • High school or equivalent (Required) Experience: • Customer service: 2 years (Required) Language: • English & Spanish (Required) Work Location: Remote Apply tot his job