[Remote] Associate Customer Program Manager - FuzeRx

Note: The job is a remote job and is open to candidates in USA. Fuze Health is dedicated to improving patient outcomes through technology-enabled pharmacy care. The Associate Customer Program Manager will support customer-facing programs, ensuring operational workflows run smoothly and that program deliverables meet expectations. Responsibilities Support the day-to-day execution of assigned customer programs, ensuring alignment with contractual, regulatory, and operational expectations Coordinate with cross-functional stakeholders (Operations, Product, Engineering, Care, Compliance) to ensure smooth delivery of program requirements Track program performance metrics and prepare recurring reports, surfacing trends, risks, and opportunities for improvement Assist in the development of project plans, timelines, and documentation for new or expanding programs Identify and escalate program risks or blockers, participating in solutions that protect service quality and patient experience Maintain clear communication channels with internal teams and external partners as directed by senior program leadership Support process improvements by documenting workflows, gathering requirements, and participating in retrospective reviews Ensure program documentation, SOPs, and trackers remain accurate and up to date Skills Bachelor's degree or equivalent practical experience 0-2 years of experience in program coordination, operations, project management, or customer success—preferably within healthcare, pharmacy, or a regulated environment Familiarity with operational workflows, performance metrics, and cross-functional collaboration Ability to manage multiple tasks with strong attention to detail and follow-through Excellent written and verbal communication skills Proficiency with tools such as GSuite, Slack, project management platforms (e.g., Asana, Jira), and spreadsheets Comfort working in fast-paced, ambiguous environments and adapting to evolving business needs Experience in pharmacy operations, digital health, or healthcare services Exposure to program or project management methodologies; CAPM or similar certification is a plus Experience supporting client-facing or operational programs in a service-delivery environment Familiarity with regulatory frameworks relevant to pharmacy or healthcare operations Benefits Dental Vision Multiple group medical plans to choose from 401(k) retirement savings plan Group life insurance (AD&D) insurance Flexible spending account (FSA) Health savings account (HSA) Commuter benefits Employer-paid short-term (STD) and long-term disability (LTD) insurance Additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program) Flexible vacation time Accrued paid sick time 10 paid holidays (2 floating holidays for full time non-exempt employees) Up to 16 weeks of paid parental leave for a birthing parent Up to 8 weeks of paid bonding leave for non-birthing parents Up to 12 weeks of family caregiver leave, including 4 paid, to support care for a family member Lifestyle Spending Account allowance each month Company Overview Fuze Health’s foundation is a combination of proven, technology-powered innovators – Truepill, LetsGetChecked and Alto Pharmacy. It was founded in undefined, and is headquartered in , with a workforce of 1001-5000 employees. Its website is