Remote Administrative Coordinator (Bilingual) – Mental Health & Immigration Services

Schedule & Availability • Remote position • Monday to Friday (Saturday/Sunday optional) • Flexible hours • Ability to answer incoming phone calls when available, or return missed calls in a timely manner • Must check and respond to email / phone / text at least three times daily (morning, midday, evening – timing flexible, consistency required) Time Commitment: This is a part-time role requiring consistent weekday responsiveness, with an estimated 4–6 hours of active work per week, with fluctuations depending on inquiry volume. Position Overview We are seeking a reliable, detail-oriented Administrative Coordinator to support a boutique mental health practice that works closely with immigration-related services. This role is essential to client experience, scheduling accuracy, and case coordination. You will often be the first point of contact for clients and professionals seeking time-sensitive mental health services connected to immigration matters. Clear communication, responsiveness, discretion, and strong organizational skills are critical. Founded over six years ago, our practice is intentionally selective and well-scoped. We operate with organized systems, clear workflows, and established procedures, allowing us to work calmly, efficiently, and with purpose while providing thoughtful, high-quality care. Responsibilities Client Inquiry & Communication • Respond promptly to email, phone, and text inquiries • Check and respond to communications at least three times daily on weekdays • Communicate with clients in a calm, professional, and respectful manner • Answer procedure- and scheduling-related questions • Coordinate and schedule appointments Administrative & Case Support • Update internal rosters accurately and consistently • Send required intake and consent forms through the practice system • Monitor completion of forms and follow up as needed • Document case-related information clearly • Collect and document payments when required Qualifications & Skills • Spanish-speaking required • Prior experience in healthcare, or legal-related settings preferred • High attention to detail and accuracy • Honest, respectful, and professional communication style • Able to work independently and follow established procedures Why You’ll Love This Role Meaningful, Human-Centered Work This role directly supports mental health services connected to the immigration system and serves vulnerable populations. Your work helps ensure clients feel informed, respected, and supported during stressful and time-sensitive situations. Global & Cross-Cultural Exposure You will interact with people from around the world, including clients connected to Latin America, Asia, Africa, and Europe. Flexibility & Boundaries • Flexible scheduling • Clear scope of responsibility • Fully remote work Calm, Professional Work Environment • Easy-to-follow, structured workflows • Minimal meetings • No office politics Thoughtful Team Culture • Clear communication • Direct expectations • Mutual respect for time and responsibility Compensation • Independent Contractor (1099) position • Starting at $40 per hour, based on experience • Opportunity for rate increases over time, based on performance and consistency • Estimated 4–6 hours per week, with fluctuations depending on inquiry volume Job Type: Contract Pay: From $40.00 per hour Expected hours: 4 – 6 per week Work Location: Remote Apply tot his job