Remote 988 Chat/Text Specialist - 1st Shift (Sunday to Thursday, 2:00 AM - 10:30 AM) - Crisis Intervention & Suicide Prevention Expert

Join the Centerstone Team: Delivering Care That Changes Lives Centerstone is a leading nonprofit behavioral health system dedicated to providing comprehensive care to individuals of all ages. As a trauma-informed organization, we foster a culture of understanding, recognition, and response to the needs of those affected by trauma, promoting resilience among our clients, staff, and community. We're committed to creating a workplace that reflects the diversity of the world around us, where everyone feels empowered, safe, and welcomed. About the Role: 988 Chat/Text Specialist We're seeking a compassionate and skilled 988 Chat/Text Specialist to join our 24/7/365 mental health crisis/suicide prevention team. As a Remote 988 Chat/Text Specialist, you'll play a critical role in providing brief clinical screenings, risk assessments, and service linkage for individuals experiencing emotional distress through the National Suicide Prevention Lifeline (NSPL), also known as 988. Key Responsibilities: Provide telephonic or chat clinical screenings and risk assessments to individuals in crisis. Respond to crisis contacts via the chat/text platform, assessing for suicide risk, safety, and identifying community resources to meet individual needs. Conduct follow-up calls for individuals deemed moderate to high risk for suicide. Maintain ethical and clinical standards in compliance with accreditation requirements. Participate in ongoing supervision, training, and team meetings to ensure excellence in service delivery. Assist with administrative tasks as needed to support the team. Essential Qualifications: To succeed in this role, you'll need: A Bachelor's degree in Behavioral Science, Psychology, Social Work, or a related field, or be a Certified Peer Recovery Specialist. Preferred six months to one year of related crisis experience. Excellent written and verbal communication skills, with the ability to effectively interact with individuals in crisis via various methods (chat, phone, virtual). High-level customer service skills and professional etiquette. Knowledge and competency in providing service linkage and referrals for community resources. Understanding of suicide assessments and crisis intervention principles. Skills and Competencies: We're looking for individuals who possess: Strong analytical and problem-solving skills to assess risk and provide appropriate interventions. Emotional intelligence and empathy to connect with individuals in crisis. Ability to work in a fast-paced, dynamic environment with minimal supervision. Proficiency in virtual communication platforms and tools. A commitment to ongoing learning and professional development. Career Growth and Learning Benefits: At Centerstone, we're dedicated to supporting the growth and development of our employees. As a 988 Chat/Text Specialist, you'll have access to: Ongoing training and supervision to enhance your crisis intervention skills. Opportunities for professional development and continuing education. A supportive team environment that fosters collaboration and innovation. Work Environment and Company Culture: As a remote employee, you'll enjoy the flexibility of working from home while being part of a dynamic team. Our culture is built on the values of Respect, Expertise, Integrity, and Empowerment, promoting a workplace that is inclusive, supportive, and empowering. Compensation and Benefits: We offer a competitive salary ($19.10-$26.80) and a comprehensive benefits package, including: Medical, dental, and vision health coverage. Flexible Spending and Health Savings Accounts. 403b retirement plan with company match. Paid time off and ten paid holidays. AD&D Insurance, Life Insurance, and Long Term Disability (company paid). Diversity, Equity, and Inclusion employee resource groups. Continuing education opportunities. Employee Assistance Program. Why Join Centerstone? At Centerstone, we're passionate about delivering care that changes lives. By joining our team as a 988 Chat/Text Specialist, you'll be part of a mission-driven organization that is committed to making a difference in the lives of others. If you're a compassionate and skilled professional looking for a rewarding career, we encourage you to apply today! Ready to Make a Difference? This is a low-stress role with great rewards. If you're reliable, willing to learn, and passionate about crisis intervention, we want you to join our team. Apply now and become part of a dynamic organization that is changing lives! Apply for this job