Registered Nurse - Call Center
Description: • Performs triage functions for after hours program. • Receives calls, plans for care interventions, dispatches on call nurses or provides phone support as needed. • Notifies appropriate nurse, team or outside agency of any changes in LOC. • Mentors on call staff as appropriate. • Performs triage role utilizing nursing judgment and process to provide effective, timely and compassionate care to patients. • Dispatches on call nurses as needed and makes home visits if dictated by workload or geographical distance. • Provides telephone support to family at time of death. • Serves as clinical and procedural resource for on call staff. • Participates in planning, implementation and evaluation of patient services. • Reviews triage documentation to assure accurate and timely notes. • Attends meetings as requested. • Communicates with M.D. and other care providers as needed. • Ensures adherence to policies. • Notifies on call administrator of problems. • Covers after hours needs if office is unable to open. • Other duties may also be assigned. Requirements: • Registered Nurse with a current nursing license, BSN preferred. • Ability to apply for TN license within 30 days of hire. • Knowledge of or willingness to learn hospice care. • Minimum one year nursing practice or equivalent experience required. • Hospice, Oncology, or Home Health and/or long-term care preferred. • Current TN RN License. • If required to drive to carry out the duties of this position: current driver's license and automobile insurance as required by Tennessee State Law. Benefits: Apply tot his job