PT- e-Live Verification Phone Agent- Remote
About the position Part-Time Live Verify Phone Agents work with customers who opt to rent with U-Haul using our Truck Share 24/7 program. Customers process their rental and dispatch through the U-Haul app on their smart phone. Live Verification Phone Agents review the customer's information and are responsible for ensuring that everything meets the required standards to rent before approving the rental dispatch. This position requires receiving inbound calls and making outbound calls and interacting with the customer via chat to explain and/or obtain the required information to rent. At the same time you will be helping multiple customers digitally or via chat. Responsibilities • Claim sessions for customers doing business with us via Truck Share 24/7. • Review each session for accuracy while answering any questions the customer may have. • Determine the proper course of action utilizing instructional materials reviewed. • Make outbound calls for verification of alternate contacts. • Communicate with the customer via phone or chat in an efficient and courteous manner. • Ensure compliance with the U-Haul policies in order to retain customer loyalty and prevent the re-occurrence of objections. • Review telephone, mail, and internet procedures for each communication received and respond a reply to each assigned customer with a specific time frame. • Listen to customer concerns, documenting them and resolving when able. Requirements • Good listening, verbal, and written communication skills in both English. • Inbound call/phone experience (high volume highly preferred). • Excellent customer service skills with 1 year of phone customer service experience. • Technically savvy preferred. • Logic, reasoning, time management, and facial recognition skills. • Proficiency, attention to detail, and interpersonal skills. • Ability to multitask and assist multiple customers at one time (online sessions). • Reasonable and predictable attendance. Nice-to-haves • Experience with facial recognition assessments. • Experience in a high-volume customer service environment. Benefits • Medical Reimbursement Indemnity Plan • Rx Savings Plus Discount Plan • Dental Plan • Vision Plan • Retirement Savings 401(k) Plan Apply tot his job