Psychiatric Medical Assistant - Fully Remote, Must reside in the state of Washington

Job Title: Psych Medical Assistant – Clinical Navigation Team (CNT) Department: Clinical Navigation Team Reports To: Head of CNT – Kathryn Ellison Position Type: Full-Time, Salaried Work Schedule • Minimum of forty (40) hours per week • Shifts: 8:00 AM – 5:00 PM CST or 11:00 AM – 8:00 PM CST • Rotating Saturdays and Sundays required Start Date As soon as possible Position Summary The Medical Assistant (MA) on the Clinical Navigation Team (CNT) plays a critical frontline role in supporting patient safety, access to care, and continuity of services within Televero Health’s integrated telebehavioral health model. This role focuses on timely engagement of acute and high-risk patients, coordination with providers and primary care offices, management of medication and laboratory requests, and direct patient communication. The CNT MA works collaboratively with registered nurses, providers, and administrative staff to ensure urgent clinical needs are addressed efficiently and in accordance with Televero Health protocols. Roles and Responsibilities 1. Acute Patient Engagement and Risk Support • Assess and engage acute patients within one (1) hour of registration. • Assist with scheduling same-day or next-day appointments for acute patients. • Collaborate with the care team to support stabilization of patients with active suicidal or homicidal ideation (SI/HI), including coordination with emergency services as appropriate. • Ensure thorough and timely documentation of all assessments, communications, and interventions in the patient’s medical record. • Conduct proactive outreach and check-ins with established acute or high-risk patients as directed by the care team. 2. Communication With Primary Care and Referral Sources • Establish and maintain clear, two-way communication between Televero Health and referring primary care provider (PCP) offices. • Return all missed phone calls within the same business day. • Serve as a reliable point of contact to support coordinated care and timely information exchange. 3. Medication, Laboratory, and PAT Management • Assign Patient Action Tickets (PATs) to the appropriate provider within one (1) business day. • Escalate and communicate urgent PATs to the care team via Microsoft Teams. • Resolve and close CNT-assigned PATs (including medication and laboratory requests) within one (1) business day. • Proactively monitor laboratory orders and results, identifying and resolving delayed, missing, or incomplete labs. • Answer patient phone calls via RingCentral and route concerns appropriately. 4. Patient Interaction and Support • Conduct patient communication primarily via telephone, unless an alternative method is requested by the patient. • Accurately document all patient interactions, concerns, and resolutions in the medical record to support continuity of care. • Assist patients with: • Urgent appointment scheduling • Telehealth platform setup • Follow-up care coordination • Collect and document patient information accurately during phone calls or virtual interactions. • Provide patient education related to treatment plans and respond to basic medical questions within scope of practice. 5. Administrative and Care Coordination Duties • Coordinate with CoverMyMeds and insurance companies to support prior authorization processes. • Ensure compliance with Televero Health policies, clinical workflows, and applicable healthcare regulations. • Provide community resource information to clinicians and patients upon request. • Assist with: • Filing incoming faxes into appropriate patient charts • Sending outbound faxes on behalf of providers • Processing and sending medical record requests Qualifications Required • Certification or diploma from an accredited Medical Assistant program • Experience in a clinical, outpatient, or healthcare support role • Strong written and verbal communication skills • Ability to work effectively in a fast-paced, team-based environment • Comfort with EHR systems, phone-based patient care, and virtual workflows Preferred • Prior experience in behavioral health, psychiatry, or telehealth • Familiarity with medication refill workflows, laboratory coordination, or prior authorizations • Experience working with high-risk or acute patient populations Core Competencies • Clinical judgment support and escalation awareness • Attention to detail and documentation accuracy • Professionalism and patient-centered communication • Time management and task prioritization • Collaboration across multidisciplinary teams Pay: $45,000.00 - $50,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Application Question(s): • Do you have a certificate or diploma as a Medical Assistant? • Have you ever been convicted of a Felony? Yes or No. • Do you have atleast two years of experience as a Medical Assistant? • Do you reside in the state of Washington? • Do you have at least one year of Psychiatric or behavioral health experience? Work Location: Remote Apply tot his job