Program Manager, AI Transformation (Customer Success)

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Program Manager, AI Transformation at Vanta, you will design, operationalize, and scale AI-powered workflows across the customer lifecycle. Your work will directly transform how post-sales teams deliver better onboarding, adoption, risk management, and renewal outcomes for customers by leveraging AI. The Digital Customer Success team designs and delivers high-impact, programmatic experiences that help customers realize value faster and more consistently, while scaling how Customer Success operates through automation and intelligent workflows. This role operationalizes the Digital CS mission by scoping post-sales needs, driving the AI roadmap, and program-managing the rollout of AI-powered workflows. Through disciplined execution, adoption planning, and impact reporting, this role ensures AI initiatives meaningfully improve customer experiences while enabling Customer Success to scale. What you’ll do as a Program Manager, AI Transformation at Vanta: • Partner with Customer Success leadership and functional stakeholders to understand evolving needs, priorities, and pain points across the post-sales organization. • Represent Customer Success in AI and roadmap planning with engineering, translating CS requirements into clear, actionable initiatives aligned to technical constraints and delivery timelines. • Program-manage the design, build, and rollout of AI-powered workflows across the customer lifecycle, working closely with engineering, product, and data teams on more advanced implementations. • Independently build, launch, and iterate on no-code / low-code AI workflows to deliver fast value and reduce dependency on engineering. • Maintain and optimize AI workflow structures over time, ensuring automations, scoring, alerts, and insights remain accurate, reliable, and aligned with evolving CS processes. • Drive adoption and measure impact, leading change management efforts and reporting on usage, efficiency gains, and customer outcomes. How to be successful in this role: • 5–8+ years of program management, product operations, digital CS, or similar cross-functional leadership roles. • Experience designing or implementing AI, automation, or workflow intelligence in post-sales or GTM environments. • Strong ability to partner with engineering while also being hands-on building no-code AI prototypes, LLM workflows, prompt chains, or automation logic. • Deep understanding of CS lifecycle stages (handoff → onboarding → adoption → risk mgmt → renewal/expansion) and common CS technologies used. • Strong communication, stakeholder management, and change management capabilities. • Ability to translate ambiguous problems into structured programs and measurable outcomes. • Analytical skills to monitor workflow performance, detect friction, and iterate based on data. What you can expect as a Vantan: • Industry-competitive compensation • 100% covered medical, dental, and vision benefits with dependents coverage • 16 weeks fully-paid parental Leave for all new parents • Health & wellness and remote workplace stipends • Family planning benefits • 401(k) matching • Flexible work hours and location • Open PTO policy • 11 paid holidays in the US • Offices in SF, NYC, London, Dublin, and Sydney To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials. #LI-remote At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent. Apply tot his job