Prior Authorization Manager

Description Sage Infusion is a rapidly growing infusion center with locations in central and southwest Florida. At Sage, we’ve reimagined patient care. From a quick start, to upfront pricing and financial assistance, to compassionate care by our clinical experts in a serene environment, patient experience infusion therapy like never before. The Prior Authorization Manager plays a pivotal leadership role in managing and enhancing the prior authorization process for infusion services. This position is responsible for ensuring the accurate and timely submission and follow-up of prior authorization requests, optimizing reimbursement outcomes, and reducing claim denials. The ideal candidate possesses deep expertise in payer policies, infusion therapy protocols, and demonstrated experience in team leadership and cross-departmental collaboration. Will be a remote position with the expectation to do a monthly meeting at our St. Pete office. Responsibilities: • Provide leadership and oversight to the Prior Authorization team, ensuring the efficient acquisition of insurance approvals for infusion therapies. • Oversee and provide expert guidance on prior authorizations for Alzheimer’s Disease therapies and other high-risk denial medications, ensuring robust clinical documentation, payer-criteria alignment, proactive appeals management, and minimized treatment delays for vulnerable patient populations. • Develop, implement, and continuously refine standardized workflows to streamline the prior authorization process and ensure compliance with payer guidelines. • Design and implement strategies to prevent prior authorization denials, including root-cause analysis of denial trends and continuous process improvement. • Ensure adherence to new and existing metrics related to PA approvals, turnaround times, denial rates, and appeal status. • Routinely review authorization workflows within the WeInfuse system to prevent backlogs on initial, pending or expiring authorization submissions. • Collaborate proactively with Lead Insurance Support Specialists (ISS) to resolve authorization-related questions or issues across all locations. • Monitor daily operations, manage workload distribution, and track performance metrics to ensure timely and accurate authorization submissions. • Maintain up-to-date knowledge of payer-specific requirements, including Medicare Advantage plans and various commercial insurance plans. • Act as the primary escalation point for complex or delayed authorization issues, ensuring prompt resolution. • Coordinate with Intake, Clinical and Claims teams to support seamless and timely patient care. • Train, mentor and support professional development of Prior Authorization team members. • Lead monthly meetings with the Associate Director of Revenue Cycle Management to address pending patient authorizations, resolve team challenges, and promote interdepartmental collaboration. • Analyze trends in claims denials and partner with leadership to implement corrective strategies and process improvements. • Evaluate workflow efficiency, pilot new technologies or software as needed, and provide regular feedback to leadership. • Maintain and update key departmental documents, including the Prior Authorization Policy, Prior Auths spreadsheet and other reference materials, communicating updates to the team promptly. • Ensure full compliance with HIPAA and all relevant regulatory standards through proper documentation and process oversight. Requirements • Bachelor’s degree in Healthcare Administration, Nursing, Business, or related field • 5+ years of experience in healthcare operations, with at least 2 years in a supervisory role • Strong knowledge of medical terminology, insurance processes, specialty pharmacy, and healthcare regulations. • Experience with insurance portals and prior authorization submission. • Excellent leadership and team management skills, virtual team leadership is a bonus. • Strong problem-solving and analytical abilities • Proficiency in healthcare software and Microsoft Office Suite • Experience in customer service and conflict resolution • Familiarity with infusion therapy or specialty pharmacy preferred Sage Infusion is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. Background Screening Requirement: This position requires background screening through the Care Provider Background Screening Clearinghouse. For more information, visit: Apply tot his job