Principal System Administrator - HR Shared Services (REMOTE)

**Overview:** For 75 years, Charles River employees have worked together to assist in the discovery, development, and safe manufacture of new drug therapies. As a Principal System Administrator-HR Shared Services, you will play a critical role in ensuring the effective configuration, management, maintenance, and optimization of our Neocase HR system. **Responsibilities:** • Manage day-to-day administration of the Neocase HR case management system, including user access, permissions, and security settings. * Configure workflows, forms, templates, and case categories to support evolving HR processes and business needs. * Maintain and update knowledge base content within Neocase to ensure accuracy and relevance. * Serve as the primary point of contact for Neocase system issues, troubleshooting and resolving incidents promptly. * Liaise with IT, HR, and Neocase support teams to escalate and resolve complex technical issues. * Monitor system performance and proactively address potential disruptions or inefficiencies. * Gather and analyze user feedback to identify opportunities for system enhancements and process optimization. * Test, implement, and document new features, upgrades, and integrations in partnership with IT and HR stakeholders. * Ensure system documentation, user guides, and training materials are up to date and accessible. * Develop and maintain dashboards and reports to track case volumes, resolution times, and other key metrics. * Provide regular reporting to HR leadership and stakeholders to support data-driven decision-making. * Ensure the Neocase system complies with organizational policies, data privacy regulations, and security standards. * Support audits and data integrity checks as required. **Qualifications:** • Bachelor's degree in Information Systems, Human Resources, Business Administration, or related field preferred. * 5+ years of experience in HR systems administration and with HR case management software, experience with Neocase software strongly preferred. * Familiarity with reporting tools and data analytics. * Experience with system upgrades, testing, and user support. * Ability to stay organized and track ongoing issues, both individually as well as within team project management. * Excellent written and verbal communication skills. * Ability to maintain confidentiality and discretion working with highly sensitive information. **Benefits:** • Bonus/incentives based on performance • 401K • Paid time off • Stock purchase program • Health and wellness coverage • Employee and family wellbeing support programs • Work life balance flexibility Apply tot his job Apply tot his job