Principal Product Launch Operations Manager

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen–fast. Principal Launch Operations Manager About the Role We are seeking a Principal Launch Operations Manager to own and scale our launch operations discipline within the Product Operations team. This is a highly visible, cross-functional role responsible for orchestrating our most critical Tier 1 product, feature, and service launches. You will manage the complex processes, people, and technology required to deliver seamless, high-impact launches that drive adoption, customer value, and business results. This role focuses on building and running the end-to-end launch engine: readiness, alignment, communication, governance, and continuous improvement across the launch lifecycle. You will act as the connective tissue between Product, Engineering, Customer Support, Marketing, and other teams to ensure every launch lands successfully. A key expectation of this role is to proactively investigate, pilot, and deploy AI-powered solutions that improve the efficiency, visibility, and efficacy of launch operations. Responsibilities Launch Readiness & Planning • Own the launch readiness framework for Tier 1 launches, ensuring repeatable, data-driven processes. • Define launch milestones, gates, and checklists to align cross-functional stakeholders. • Partner with TPMs to coordinate execution and maintain accountability. Cross-Functional Collaboration & Alignment • Act as the central point of contact for launch operations across Product, Engineering, Marketing, Sales, and Support. • Facilitate alignment on launch objectives, success metrics, and timelines. • Proactively identify risks, misalignments, or dependencies across teams and drive escalation management to ensure program success. Operational Excellence, Governance & AI Enablement • Develop and maintain scalable launch operations playbooks, templates, and processes. • Establish governance for Tier 1 launches, including readiness reviews and go/no-go decisions. • Lead post-launch retrospectives, capturing insights and driving continuous improvement. • Continuously identify, test, and operationalize AI and automation opportunities to streamline workflows, enhance cross-team communication, and increase launch velocity. • Support adjacent business operations needs when required to ensure alignment of launches with broader organizational priorities. Data-Driven Insights & Improvements • Measure launch performance using clear KPIs (adoption, support readiness, enablement quality, etc.). • Provide visibility and reporting to leadership on launch status, risk, and outcomes. • Identify bottlenecks and implement improvements to reduce cycle time and increase launch impact. • Apply AI tools to analyze launch data, uncover patterns, and surface actionable insights that improve decision-making. Leadership & Influence • Operate at the principal level as a thought leader for launch operations. • Influence senior stakeholders and drive alignment across complex organizations. • Mentor and guide peers in Product Ops and adjacent teams on launch best practices. • Model a continuous improvement mindset, consistently raising the bar for launch operations maturity. Qualifications • 10+ years of experience in product operations, program management, or go-to-market operations, with at least 5 years focused on product launches or equivalent cross-functional initiatives. • Proven track record of orchestrating high-profile, multi-team product or feature launches at scale. • Exceptional organizational skills with the ability to manage complexity and ambiguity. • Strong influencing, facilitation, and communication skills across senior leadership and cross-functional teams. • Data-driven mindset with experience building KPIs, dashboards, or operational reporting. • Comfortable working in a fast-paced SaaS, B2B, or technology environment. • Demonstrated ability to evaluate and operationalize AI technologies to improve process efficiency, team productivity, and launch outcomes. • Proficiency with common program management, collaboration, and analytics tools (e.g., Jira, Asana, Salesforce, Tableau, Confluence, Slack). • Operates with a continuous improvement orientation and passion for operational excellence. Location: • This role can be remote for the right candidate About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location. Apply tot his job