People Operations Specialist Boston, MA
About the position SimpliSafe's People Operations Specialist (level 3) is responsible for maintaining and progressing every aspect of the employee experience. You will support core HR operations and processes, ensure smooth on-the-ground execution of People programs, and help scale the efforts of the People Partners and Total Rewards teams. As the first points of resolution for employee questions and issues, you will serve as a trusted advisor, educator, active listener and problem solver. Responsibilities • Serve as the gateway for employee questions and needs with regard to People programs, policies and processes • Provide critical administrative support to ensure smooth delivery of new and ongoing People Programs; assist with implementation of and education for our HR platforms and systems • Partner with larger People team to manage and triage employee relations matters; escalate high priority issues as needed • Advance and scale People team programs and insights through data maintenance, reliable documentation, auditing processes, and proactive employee communications • Support new hire onboarding and orientation across both our Boston and RVA locations • Partner with other employee-facing teams (e.g., Payroll, IT, Legal, Office Management) to provide a centralized hub for best-in-class employee experience • Maintain employee files, necessary documentation and data management • Champion company values, vision, and standards of conduct Requirements • Bachelor's degree and/or 1-3 years of experience in HR • Clear and concise communication skills (written and verbal) • Excellent planning, organizational, and time management skills • Ability to make confident decisions with a sense of urgency • Manage daily independent work • Good knowledge of Google Suite to create slide decks, employee related documents, etc., and expertise in remote working tools such as Zoom • Demonstrated ability to maintain confidentiality of sensitive information • General knowledge of HR process/compliance • HR information systems experience preferred • Powerful drive to learn and contribute • Customer service mindset • Comfort with data comprehension and storytelling Benefits • A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive • A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families • Free SimpliSafe system and professional monitoring for your home • Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change Apply tot his job