Pension Benefits Administrator

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Pension Benefits Administrator Remote Pay rate: $19.38-$24.23 an hour, which may be below your state’s minimum wage. Please take this into consideration when applying. Schedule: An eight-hour shift between 8am-6pm Eastern time We are seeking a dedicated and detail-oriented Pension Benefits Administrator to help ensure client satisfaction and operational excellence. The ideal candidate is highly organized and has experience with Excel. As a Pension Benefits Administrator you will work in a team environment to provide research and detailed answers for plan questions. You will have an impact on the team through the quality of the services or information provided. Responsibilities: • Triaging, researching, and responding to participant issues. (For example: eligibility, calculation detail, Plan provisions, tax and eft inquiries) • Reviewing benefit reports, including Business Requirements Document (BRD), and acting as needed • Completing payment set ups for pension annuities and lump sum payments under the direction of a senior team member • Contributing to projects with direction from a senior team member • Perform complex & non-complex research and data analysis, and provide resolution to inquiries from participants, clients and/or third parties. Provide supporting detail for research. • Acquire and relay relevant information and documentation that will be shared with plan participants/beneficiaries • Maintain knowledge of legal and regulatory changes, trends, and other developments which affect retirement benefits/Plan requirements/SPDs • Confer with team members including leadership to resolve uncommon issues • Perform other duties as assigned and comply with all policies and standards • Respond to customer inquiries, pension verifications, and form reprint requests • Work on records with missing data • Work with banking vendors to assist with participant questions and requests Requirements: • Must be at least 18 years of age • Must be able to pass a criminal background check • Strong verbal and written communication skills • Ability to navigate and work across multiple systems • Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175) • Must have the ability to connect with an ethernet cable to a modem/router • We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, HI, MA, IL, MT & NY Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $40,320-$50,400. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy. Apply tot his job