Patient Financial Advocate
Job Description: • Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance • Explain financial responsibilities for services received, payment options and collection procedures to patients and parties responsible for payment • Contact insurance carriers or other sources and act as an advocate for the patient • Initiate process for collecting prepays due and perform follow-up to ensure maximum collection is achieved • Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections • Update and correctly document in appropriate computer systems • Scan letter of agreements and send clinical clearance notifications Requirements: • High School Diploma/GED and three years of experience in a customer-facing role with in-person or phone contact OR Associate’s Degree and two years of experience OR Bachelor’s Degree and one year of experience • Finance experience, such as banking, cashiering or handling money Benefits: • Health insurance • 401(k) matching • Flexible working hours • Paid time off • Remote work options Apply tot his job