Patient Enrollment Specialist

Clover Health is a company that delivers proactive support and care to its members through its clinical Clover Home Care teams. The Patient Enrollment Specialist serves as a trusted advocate for patients considering in-home care services, educating them and guiding them through the enrollment process to improve their quality of life at home. Responsibilities Engage patients and caregivers telephonically and in person to explain the benefits of home-based care services—including clinical, emotional, and logistical advantages Make up to 150 outbound calls daily to eligible patients Engage with hard to reach patients in the field up to 2-3 days per week Build rapport with hesitant or uncertain patients; address objections, answer questions, and provide personalized support to encourage enrollment Use motivational interviewing techniques and empathy-driven communication to support patients through their decision-making process Review and respond to incoming referrals; conduct proactive outreach to eligible patients in a timely manner Guide patients through the enrollment process from start to finish—including eligibility verification, paperwork completion, and consent collection Coordinate closely with care teams, discharge planners, physicians, and social workers to ensure timely communication and continuity of care Reconnect with undecided patients to reassess readiness and continue relationship-building until a decision is reached Maintain accurate records of outreach efforts, patient concerns, and enrollment status in EMR systems Skills Based in Georgia or New Jersey and have a valid driver's license, plus reliable transportation 1–3 years of experience in healthcare outreach, patient engagement, admissions, sales, or a comparable patient-facing role Comfortable working in a metrics-driven, goal-oriented environment Strong verbal and written communication skills, with the ability to explain medical and logistical information in patient-friendly terms Confident in navigating objections and conducting empathetic, sensitive conversations Experience with EMR systems Prior experience in home health, hospice, managed care, or chronic condition programs Familiarity with Athena EMR system A passion for supporting vulnerable or underserved populations Bilingual skills (especially Spanish) Prior exposure to home health, hospice, managed care, or chronic condition programs Benefits Competitive hourly rate Performance-based bonus program 401k matching Regular compensation reviews Comprehensive medical, dental, and vision coverage No-Meeting Fridays Company holidays Access to mental health resources Generous time-off policy Up to 18 days of vacation per year Clover recognizes 10 federal holidays including New Year's Day, Juneteenth, and Christmas 4 additional paid holidays 1 floating holiday Week of Rest Learning programs Mentorship Professional development funding Regular performance feedback and reviews Reimbursement for office setup expenses Monthly cell phone & internet reimbursement Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities Remote-first culture Paid parental leave for all new parents Company Overview Clover is a healthcare technology company helping members live their healthiest lives with its Medicare Advantage plans. It was founded in 2014, and is headquartered in Nashville, Tennessee, USA, with a workforce of 501-1000 employees. Its website is