Patient Coordinator - Remote Non-Clinical Medical Support Role with Competitive Pay and Comprehensive Benefits

Join the AccessNurse Team as a Patient Coordinator and Make a Difference in Healthcare AccessNurse, a TeamHealth company, is seeking compassionate and detail-oriented individuals to join our team as Patient Coordinators. As a Patient Coordinator, you will be the first point of contact for patients seeking medical assistance and support from their doctor. This is a unique opportunity to work in a non-clinical, medical support role from the comfort of your own home. About AccessNurse and the Role AccessNurse is a leading provider of medical support services, and we are committed to delivering exceptional patient care. Our team is dedicated to providing a supportive and enjoyable work environment that allows our employees to thrive. As a Patient Coordinator, you will play a critical role in ensuring that patients receive the care and support they need. Key Responsibilities: Serve as the first point of contact for patients seeking medical assistance and support from their doctor Build trust with patients and provide compassion and empathy using customized scripting Accurately document patient needs prior to speaking with a nurse Utilize excellent organizational and computer skills to multi-task while speaking with patients Demonstrate excellent listening and comprehension skills to determine key information from patients Maintain a professional and courteous tone on the telephone Defuse conversations and escalate situations as necessary Handle confidential information with discretion and adhere to HIPAA guidelines Requirements and Qualifications Essential Qualifications: High School Diploma or GED required; Associate's Degree preferred 1+ year of customer service experience required 1-2 years of healthcare experience desired Inbound call center experience preferred Call Center, Medical Office/Clinic, front desk, or first point of contact in a customer service environment preferred Ability to type a minimum of 25 wpm Excellent organizational and computer skills and ability to multi-task while speaking with patients Excellent listening and comprehension skills to determine key information from patients Professional, courteous telephone voice Dependable, reliable, and trustworthy Ability to defuse conversations and escalate if necessary Ability to handle confidential information; HIPAA experience is a plus Detail Oriented – Accurately process and document information ensuring data integrity Ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate Flexibility with scheduling Ability to receive feedback on job performance Preferred Qualifications: Bilingual Patient Coordinators must be able to converse in Spanish and document in English simultaneously Remote Workstation Requirements To ensure a successful remote work experience, you will need to meet the following requirements: Internet: A reliable high-speed internet connection is required for this position Cable internet provider recommended (e.g., Xfinity/Comcast, AT&T, Spectrum) Satellite internet and cellular hotspots are not sufficient Hardwire internet from modem or Ethernet jack to work computer WiFi is not acceptable and disrupts the connection to our servers Minimum bandwidth speeds: 23 megabits download and 10 megabits upload Telephone: A reliable telephone line is required for this position, at the employee's expense Land-line phone or voice-over line provided by the same company as internet (VOIP brands like MagicJack, Ring Central, Google Voice, etc. are not acceptable) Phone line must be directly connected from workstation to phone jack or modem Workstation: Allow enough space for 2 (two) 27” computer monitors, a computer, a keyboard, a mouse, and a dial pad/phone Arrange workstation to hardwire to internet and phone line Workstation must be located in a room with a door that can be locked HIPAA compliant and protects PHI Prevents disruptions during work hours What We Offer At AccessNurse, we are committed to providing our employees with a comprehensive benefits package and a supportive work environment. Here are just a few of the benefits we offer: Compensation: Competitive salary: $15.00 per hour Additional incentives/shift differentials: $1 per hour additional for shifts starting at 3pm or after, Sunday through Friday $1 per hour additional for shifts starting at 7am or after on Saturday $1 per hour additional for working 3 out of 4 weekends $2 per hour additional for working 4 out of 4 weekends $1 per hour additional for Spanish Speaking staff (testing required) Benefits: Benefits eligibility for full-time staff (medical, dental, vision, life) effective first of the month following 30 days of employment 401(k) plan program with discretionary matching funds available Employee LiveWell program for health and well-being Employee Assistance Program $500 Employee Referral Bonus with no cap Why Join AccessNurse? At AccessNurse, we are dedicated to making a difference in healthcare. Here are just a few reasons why you should consider joining our team: Join a growing company that is making a difference in healthcare Work from home with company-provided equipment Competitive pay and incentives Benefits eligibility for full-time staff Career growth opportunities Perks at Work: discounts on car rentals, electronics, apparel, and more How to Apply If you are a compassionate and detail-oriented individual who is looking for a rewarding career in healthcare, we encourage you to apply for this exciting opportunity. Please submit your application today and join the AccessNurse team! Apply for this job