Patient Care Customer Service Representative - Remote Evening and Weekend Opportunities for Delivering Exceptional Patient Experiences

Welcome to blithequark blithequark is a national leader in providing innovative healthcare solutions, including ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to empower patients to manage their health and treatment at home, leading to a more comfortable and productive life. With hundreds of locations across 45 states, we are committed to delivering high-quality medical products, services, and outstanding customer care. Job Overview We are seeking a dedicated and compassionate Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team. As a Patient Care Coordinator, you will play a vital role in ensuring that our patients receive exceptional care and support, particularly during evening and weekend hours. This is a 100% remote opportunity, allowing you to work from the comfort of your own home, with a schedule that includes every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00pm Central time. Key Responsibilities Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling Obtain medically necessary documentation and process patient orders through our On-line Pharmacy system Resolve tracking issues and reschedule shipping orders for patients, ensuring timely delivery of equipment and supplies Troubleshoot problems based on patient input, addressing concerns and providing solutions in a professional and empathetic manner Verify orders are complete and accurate, ensuring that patients receive the correct equipment and supplies Perform other duties as assigned, contributing to the overall success of our Patient Care team Qualifications and Requirements To be successful in this role, you will need: A high school diploma or GED equivalent, with experience in the medical field and administrative record management A strong customer service background, with excellent communication and interpersonal skills The ability to effectively communicate in English, both orally and in writing, with a positive and helpful attitude Basic knowledge of medical terminology, with the ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual) Strong organizational and time-management skills, with the ability to multi-task and maintain attention to detail A valid driver's license in your state of residence, with a clean driving record (when applicable for the position) Preferred Qualifications Experience working in a call center or customer service environment, with a focus on patient care and support Knowledge of home medical equipment and supplies, with the ability to understand and explain complex information in a clear and concise manner Proficiency in Microsoft applications, including Word and Excel, with experience using email transmission and communication, internet navigation, and research What We Offer At blithequark, we are committed to providing our employees with a comprehensive benefits package, including: Competitive pay, with a quarterly bonus opportunity 100% remote work arrangement, allowing you to work from the comfort of your own home 401k, medical, dental, and vision insurance, with life insurance and disability benefits Generous paid time off and paid holidays, with overtime pay for non-exempt hourly positions Employee discount program, employee recognition program, and bonus and incentive opportunities Mileage reimbursement and telephone reimbursement (when applicable for the position) Career Growth and Development At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including: On-the-job training and mentorship, with a focus on patient care and customer service Professional development courses and workshops, with opportunities for advancement and career growth A supportive and collaborative work environment, with a team of experienced professionals who are passionate about delivering exceptional patient care Work Environment and Company Culture At blithequark, we are proud of our company culture, which is built on a foundation of respect, empathy, and compassion. We believe in creating a work environment that is supportive, inclusive, and empowering, where our employees can thrive and grow. We are an equal opportunity employer, committed to recruiting, employing, training, promoting, transferring, separating from employment, and compensating employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment. How to Apply If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience and qualifications for the position. We look forward to hearing from you and exploring how you can contribute to our team at blithequark. Apply for this job